Total Years of Experience: 9 Years, 8 Months
December 2018
To Present
Human Resources Business Partner
at Saudi Telecom Company - Stc
Location :
Saudi Arabia - Riyadh
my experience focus in responsibilities like recruitment, organizations development, people development
some of my responsibility :
Designing and implementing the overall recruiting strategy
Sourcing and attracting candidates by using databases etc
Conducting interviews and filtering candidates for open positions
Provide HR policy guidance
Identify training needs for teams and individuals
Resolve complex employee relations issues and address grievances
Monitor and report on workforce and succession planning
some of my responsibility :
Designing and implementing the overall recruiting strategy
Sourcing and attracting candidates by using databases etc
Conducting interviews and filtering candidates for open positions
Provide HR policy guidance
Identify training needs for teams and individuals
Resolve complex employee relations issues and address grievances
Monitor and report on workforce and succession planning
May 2016
To December 2018
Business Analyst
at Saudi Telecom Company - Stc
Location :
Saudi Arabia - Riyadh
Analysis all customers touch points, insight key
accounts customer, customer journey,
Monitoring & analyzing customers’ satisfaction (NPS, CES
and C-SAT) to improve the experience.
Developing and implementing customer experience
programs, Identifying top issues, improvement opportunities
accounts customer, customer journey,
Monitoring & analyzing customers’ satisfaction (NPS, CES
and C-SAT) to improve the experience.
Developing and implementing customer experience
programs, Identifying top issues, improvement opportunities
June 2014
To May 2016
Help Desk Support
at Zain - KSA
Location :
Saudi Arabia - Riyadh
Support customer, and help desk team, study global issues, monitoring KPI and customer satisfaction, and net prompter scores
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