Total Years of Experience: 8 Years, 7 Months
January 2016
To October 2018
Customer Support Officer
at OSN orbit and showtime network
Location :
United Arab Emirates - Dubai
- handling inbound and outbound campaigns
- answering general inquiries regarding programming, EPG, billing and TV guides .
- Working on marketing campaigns to add value and benefit to the customers
-Provide excellent after sales service to the customer
-resolve technical faults regarding IRD and decoders .
- Maintain and update customer details and information.
- answering general inquiries regarding programming, EPG, billing and TV guides .
- Working on marketing campaigns to add value and benefit to the customers
-Provide excellent after sales service to the customer
-resolve technical faults regarding IRD and decoders .
- Maintain and update customer details and information.
February 2014
To November 2015
Sales and customer service
at sellanycar.com
Location :
United Arab Emirates - Dubai
-Dealing with used car business.
-Handling inbound and outbound calls on daily basis.
-Achieved 85 % to 95 % of the overall target & KPI during the four quarters.
-Arrange meetings with customers for long term agreements .
-expand and discover new market.
-Handling inbound and outbound calls on daily basis.
-Achieved 85 % to 95 % of the overall target & KPI during the four quarters.
-Arrange meetings with customers for long term agreements .
-expand and discover new market.
June 2011
To February 2014
Sales Account Executive
at bilal general transport
Location :
United Arab Emirates - Dubai
- follow up with operators regarding the delivery of the products to the client side .
January 2006
To February 2007
Customer Service representative
at Etisalat telecome
Location :
United Arab Emirates - Ajman
providing help and advice to customers using your organisation's products or services;
communicating courteously with customers by telephone, email, letter and face to face;
handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
issuing refunds or compensation to customers;
keeping accurate records of discussions or correspondence with customers;
communicating courteously with customers by telephone, email, letter and face to face;
handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
issuing refunds or compensation to customers;
keeping accurate records of discussions or correspondence with customers;
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