Customer Support Officer
OSN orbit and showtime network
Total years of experience :8 years, 6 Months
- handling inbound and outbound campaigns
- answering general inquiries regarding programming, EPG, billing and TV guides .
- Working on marketing campaigns to add value and benefit to the customers
-Provide excellent after sales service to the customer
-resolve technical faults regarding IRD and decoders .
- Maintain and update customer details and information.
-Dealing with used car business.
-Handling inbound and outbound calls on daily basis.
-Achieved 85 % to 95 % of the overall target & KPI during the four quarters.
-Arrange meetings with customers for long term agreements .
-expand and discover new market.
- follow up with operators regarding the delivery of the products to the client side .
providing help and advice to customers using your organisation's products or services;
communicating courteously with customers by telephone, email, letter and face to face;
handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
issuing refunds or compensation to customers;
keeping accurate records of discussions or correspondence with customers;