Senior Sales Executive
Marriott Vacation Club
Total years of experience :23 years, 3 Months
• Planning and delivering effective sales strategies, monitoring progress of new and existing products, generating creative
ideas on customer acquisition and product/ services.
• Designing and implementing strategic plans for expansion of existing relationships by proactively researching customers'
needs and matching products and services to those needs.
• Researching local market niches, business development, product and service opportunities and recommending pricing
strategies to achieve set sales targets.
• Heading extensive client relation exercises across diverse geographic locations, building deals between the organization
and clients, while cultivating networks to ensure consistent business leads, and repeat business.
• Projecting sales targets, preparing action plans/ schedules and formulating initiatives for achieving the targets while
keeping the upper management abreast of all sales initiatives.
• Formulating, executing and monitoring client-servicing strategies based on market intelligence and efficiently converting
inquiries to successful sales closures.
• Providing travel advice such as- visa requirements, health checks and other travel related information along with
complete, accurate and professionally presented travel documentation.
Sales training, Sales managing, splitting the new inquiries for the sales, creating new campaign to generate new lead,
property management.
Also I was handling the business set up section, Company registration UAE ( mainland, free-zone)
Company formation, helping in trade licence & sponsor, management consultancy, helping company in with my connection
in government sector, (MOL, Immigration, DED, RERA, Ministry of Tourism etc...). All type of Visa processing.
connecting & Booking for client: private jet, yacht renting, shopping, hotel, restaurant booking, private school, university.
I was one the opening management team, recruiting sales, sales training, team performance, sales closing (b2c), client complaint solving, look into referral program to generate more business.
Creating and publish reports detailing all aspects of team performance
Meet with and review results with Operations Sales Manager on a weekly basis
preparing daily sales line order
Participate in the recruitment and interviewing process
Closing Sales Deal.
Maintain a friendly competitive environment
Weekly Sales Training
Senior Sales
I have been working in different country (Spain, France, Bahrain, Qatar, Oman, Saudi)
Joint as Direct Sales marketer charted an outstanding growth curve through exceptional performance to merit promotion as Senior Sales Executive :
Designation chronology
• Mar 08’ - present: Senior Sales Executive
• Feb 07’ - Mar 08’: Direct Sales Marketing
Highlights:
• Accredited as "Top Sales Performer" thrice in company.
• Recognized as “Top Gold Digger” (referrals programs) twice in company.
Key Responsibilities as Senior Sales Executive (Mar 08’ - present) :
• Planning and delivering effective sales strategies, monitoring progress of new and existing products, generating creative ideas on customer acquisition and product/ services.
• Designing and implementing strategic plans for expansion of existing relationships by proactively researching customers' needs and matching products and services to those needs.
• Researching local market niches, business development, product and service opportunities and recommending pricing strategies to achieve set sales targets.
• Heading extensive client relation exercises across diverse geographic locations, building deals between the organization and clients, while cultivating networks to ensure consistent business leads, and repeat business.
• Projecting sales targets, preparing action plans/ schedules and formulating initiatives for achieving the targets while keeping the upper management abreast of all sales initiatives.
• Formulating, executing and monitoring client-servicing strategies based on market intelligence and efficiently converting inquiries to successful sales closures.
• Providing travel advice such as- visa requirements, health checks and other travel related information along with complete, accurate and professionally presented travel documentation.
Highlights :
• Awarded as “Top Marketing Performer” twice in company
Key Responsibilities as Direct Sales Marketing (Feb 07’ - Mar 08’):
• Developed and implemented sales plans to accommodate division/ corporate goals. Directed sales forecasting activities and set performance goals accordingly.
• Identified potential/new customers, consolidated existing clients and ensured higher sales and superior customer service.
• Optimized sales, volume distribution and customer service by resolving customer complaints promptly and effectively to achieve pre-determined sales targets.
• Provided periodic reports to superiors and updated them about potential clients and market feedback to facilitate development of sales plans.
• Maintained an up-to-date customer database and followed up on customer orders to execute orders in a timely manner.
• Implemented an integrated range of sales/marketing concepts consistent with the overall organizational objectives, with focus on achievement of sales targets.
Key Responsibilities:
• Managed logistics, budget, pricing, profitability and marketing activities of all events under purview with due stress on client satisfaction.
• Assumed responsibility for P & L pertaining to the planning/ execution of catering & events; food/liquor cost, labor management, all associated charges, including responsibility for up-selling additional event-related options to increase event profitability.
• Mentored overall management of hotel staff, creation and presentation of an operational budget, determining and setting business objectives and goals.
• Delivered exceptional customer service by proactively building customer relations through soliciting feedback, addressing/ resolving customer complaints.
• Motivated staff by providing training and incentive plans to insure high level of productivity.
• Coordinated work schedules, ordered food and supplies, and developed restaurant team with a view to provide excellent customer service in line with the restaurant profit goals/objectives.
• Handled all cash/credit card transactions and responded to customer billing enquires efficiently. Balanced cash draw at close of shift.
Key Responsibilities:
• Established/maintained regular communication with overseas customers in assigned account territory to stimulate healthy relationships and secure additional business in line with company strategy.
• Explored business opportunities and developed distribution networks, expanded market share by maintaining business relations with corporate customers.
• Researched current market to identify opportunities for events and conceptualized business development ventures to draw out complete business roll out plans in view of event requirements, requisite logistical support and resultant financial viability in terms of overheads and principal lock in period.
• Periodically analyzed client feedbacks to suggest modifications and incorporations in event strategy, thus leading to execution of event as per the client specifications.
• Created budgets to allocate resources to different departments, approved spending, setting standards for quality of service, included quality of staff, food, amenities, decor and event planning.
• Ensured clear communication pertaining to service terms and conditions, as well as coordinated/communicated meetings and events with internal staff, external parties and other personal assistants.
Key Responsibilities as Restaurant Team Leader (Jan ‘01- Dec ‘01):
• Maintained harmonious and professional relationships with customers, and assured they receive satisfactory services and quality goods. Also, visited customers directly and gave product presentations.
• Mentored overall management of hotel staff, created and presented of an operational budget, determined and set business objectives and goals.
• Responded and managed emergencies and major issues involving guests, employees, or the facility, maintained relations with surrounding businesses.
• Managed overall activities of waiters, handled all aspects of performance in order to maintain a motivated team.
Key Responsibilities as Waiter (Jan ‘02 - Dec ‘04):
• Supervised overall activities of the assigned staff to ensure that all phases of food & beverage services are efficiently performed. Maintained the staff with the highest morale and productivity as possible.
• Delivered exceptional customer service to royal and VIP customers, proactively developed customer relations by soliciting feedback and addressing/ resolving customer complaints.
• Oversaw overall activities of the assigned staff to ensure that all phases of food & beverage services are efficiently performed. Maintained the staff with the highest morale and productivity as possible.
Previous Professional Experience :
• Jan 2000: F&B Agent, Phoenicia Intercontinental Hotel
• please mention: Captain, Khiam Al Mona
• please mention: Team Leader, Khiam Al Mona
• Jan 1997: Assistant Bartender, Riviera Hotel
Other Trainings and Certificates : Cambridge International Examinations IT Skills (Focus: Electronic Communications, Spreadsheets, Word Processing, using the computer and managing files, presentations)