Training -Operation Manager
New Horizons Computer Learning Center
Total years of experience :25 years, 2 months
Training Manager
Responsibilities
• Plan, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, online Training, conferences, and workshops
• Develop and organize training manuals, multimedia visual aids, and other educational materials.
• Consult with all departments head to get and analyze training needs and develop new training programs or modify and improve existing programs.
• Contact and outsourcing training from approved vendors and agencies according to the business needs
• Review and evaluate training and apprenticeship programs for compliance with government standards.
• Short listing and hiring the new instructors,
• Preparing the new instructors by developed a training plan in their probation period
• Conduct orientation sessions and arrange on-the-job training for new hires.
• Training the instructors team how to handle and solve the class and customer problems
• Create the Employee career path,
• Monitoring the company standards in training
• Monitoring the quality of the instructor delivery inside the classes
Evaluate Training instructor performance and the effectiveness of training programs, providing recommendations for improvement.
• Create and update the training evaluation forms and customize the evaluation criteria according to the type of training and the training outcome
• Conduct or arrange for ongoing technical training and personal development classes for staff members.
• Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors.
• Coordinate established courses with technical and professional courses provided by community schools and designate training procedures.
• Controlling training budget.
Center Head - Operatin Manager
Responsibilities
• Create and update the Newhorizons Business Plan.
• Responsible for the company revenue and net profit.
• Monitoring Instructors and Classes Quality and Utilization.
• Update the internal training and customer service (trainee Relation) process and cycles.
• Monitoring and controlling the internal process Quality
• Training the Customer Service team for the best customer service technique
• Training the team how to analyze the types of customers, and how to tackle their complains
• standardize the CS process and cycles to meet the customer and company goals
• Evaluate the CS performance and service
• Planning the classes schedule to eensures that all training occurs as planned and within the class starting date and timeframes
• Course ware tracking (Receiving & Issuing)
• Assets tracking for : Furniture and All IT - Computer Parts
• Follow up with Sales and training department to insure running the classes started as-per the schedules
• Follow-up with training and IT department to insure the classes set-up are ready
• Coordinate with the courseware officer to insure availability of the course materials
• Confirming to the finance department classes starting date to start invoicing and calculate the revenue
• Maintaining the required Competencies with Vendors
• Renewing all the IT and Business contracts with Vendors like Microsoft, Oracle, Cisco, IBTA, VUE, Prometric, Certyport, Knowledge advisor (MTM) and CompTIA
• Project Manager and coordinator for the folloing Training Projects
o HMCIt Training for around 2000 Trainees
o Qatar Foundation Application Training
o Qatar Foundation Diploma Program
o IBQ Business Training
o Eid charity Business Training
o Ministry of Business & Traiding It Training
o Ali Bin Ali IT training
o Hemaya IT and Business Training
o Ras Gas IT Training
o Kahramaa Business Diploma
Due to the needs of building the company business plan, I was responsible to build the marketing plan for the company, analyzing the market needs and making the required marketing researches.
For the HR part, I am responsible to put the organization chart structure, job discreption and recruiting
For the IT part, I managed the IT department for 4 years with all its responsibilities and duties
Marketing :
Responsibilities
o Design, implement, and facilitate the annual marketing plan
o Plan and administer the Marketing Operations budget;
o Develop and control the marketing research program
o Analyze the organization marketing results, market share and competitors
o Following with the marketing officer on implementing and achieving the marketing plan activities
o Oversee product development or monitor trends that indicate the need for new products and service
HR :
Responsibilities
o recruiting and staffing
o Contracting with part timers employees
o Following up with the personal officer on the recruiting, staffing logistics, Employee orientation
o Following up with the department managers to Put the training and development plan for the new staff
o policy development and documentation
o Developing methods for performance evaluation
o Developing and the relation and communication in the organization
IT
Responsibilities
o Develop the Technical support Career path and evaluation system
o Managing and controlling the Technical support team quality and performance
o Arranging the Technical support time table according to the classes schedule
o Builds and maintains vendor relationships and manages the purchase of hardware and software products.
o monitoring the software license and Server performance
o Ensures that company assets are maintained responsibly.
o Identifies and provides standards for gathering information for use in trend analysis and reports information to company management
Instructor - Teaching the following 'courses
• Technical Courses
o Windows 2000 professional
o Windows 2000 Server
o A+ Hardware
o A+ operating system
o Office Application 2003-2007-2010
o ICDL
• Business Courses
o Task Planning, Time management
o Office Organization
o Business Writing
o Communication Skills
o Presentation Skills, Banking Service, Office Finance,
o Professional work value and decision making )
o Business Communication
o Business Etiquette
o Problem Solving
Delivering office application curses
Handling the Marketing Activities
Visiting Customer to check their marketing needs
Analyze the customer marketing needs for a specific Product
Design a marketing Campaign, based on the marketing resources available.
Coordinating with the designer to implement the marketing project
Coordinate with other media like Radio station
Coordinate with the news paper to publish the adds
Organize for exhibitions and stands in Mall