Chief Operation Officer
Al-Harbi Telecom
Total years of experience :23 years, 7 Months
Al Harbi Telecom (AHT) was established in 1993. AHT offers smart connectivity with one of the highest availability around the globe (99.999%). AHT provides organization with rich carrier-grade solutions and services; including but not limited to national and global Hi secure data connectivity, Internet, voice IP telephony, these offerings are for National and International organizations and worldwide business. AHT does this with terrestrial (fiber and copper), Wireless (Microwave, WiMAX, ) and SATCOM infrastructure. AHT has access to a global fleet of satellites, and Points-of-Presence (POP) in major telecommunications hubs within the Kingdom and internationally. AHT connects governments and businesses with high-powered, flexible and scalable network solutions quickly, cost-effectively and reliably.
Job Profile:
• Involved in deployment of design, business development, demonstration management & technical solutions apart from managing & mentoring sales, implementation and network operation teams.
• Manage and coordinate with main Providers in Saudi (STC & MOBILY & ATHEEB) and International (LEVEL3 & Verizon-MCI, BT-UK) to Supply (main dark Fiber Internet link, Point-to-point, VOICE E1 Channelized Circuits to RYD or London Hub) to serve all Customers requirements.
• Manage and coordinate with main suppliers (Cisco, Juniper, HP, IBM, Mcafee, Foundry, Sourcefire, Bluecoat, Riverbed, SATCOM Suppliers… etc) to provide and Implement such solutions as per RFP and customer requirements, or to enhance some services to Al Harbi RYD&LDN Hubs for Internet and Data Services to meet customer requirements.
• Manage and coordinate as key account manager with main global companies like (Lockheed martin, Raytheon, SELEX…etc) for some tenders/opportunities in SAUDI like SATCOM project for Ministry of defense and Cyber security project in MOI.
• In some times, Work as Bid management/coordination by establishing the tendering team, which typically includes representation from a company's financial, legal, sales and procurement departments, Understanding the RFP and searching to find a best solution with best prices and coordinating with customer and or suppliers to complete the RFP requirements with estimate project costs.
• Follows and shares market technological needs and evolution to enhance AlHarbi Internet/IPVPN services.
• Provide pre sales support to the sales team by effectively presenting, communicating and demonstrating the company's VALUE to customers from the perspective of use of Technology.
• Establish relationship with key technical person of our customers to understand the Grounds for collaboration and also to understand their technical challenges.
• Work with sales team to build solution value propositions, including compelling business cases to accelerate solution adoption, and securing the “technical close” in complex solutions.
• Addressing RFPs, preparing technical & commercial proposals, interact with presales team Ensuring meeting customer's technical requirements.
• If required, acts as a Project Manager for each deal to ensure the final solution is delivered towards customer’s expectation and initial proposals
• Coordinates with Project Managers, Sales department, Quality control Dept., and Support Dept. to deliver the best quality of service to the customer.
• High level escalation contact for any Technical service issues or any other emergency problems that could occurs at customer site or in RYD & LDN NOC and Datacenter.
• Manage and lead AHT Operation & NOC team to solve the problems at customers or NOC side.
• Provide AlHarbi Managements (CEO) for all required reports for all AHT services issues & Suppliers problems.
• Develops plans for new areas of technology for the manufacturing functions along with sufficient planning for areas that support the mission of the Corporation within Operations.
• Check the SLA and KPI with Operators (STC & MOBILY..etc)
Unikomm Company is a Cloud Based Infrastructure Management services allows customer to improve performance, reduce costs, and implement SLA across your IT environment, , it provide Network Managed Services (network & System& Desktop) and Cloud Computing Service (Hosted MS exchange, Hosted MS SharePoint, Hosted MS Lync Server)..
Achievements:
• Working with BMC for Mobily “MEGA-DATA-MPLS Revamp” project, as Service Delivery Manager in eastern area, my main responsibility to supervise the Technical team (L2&L3) & Design team for Juniper installation/configuration as per HLD&LLD that provided by Juniper Design as per Mobily policy, ,
• Work with MOBILY for “Public WiFi Project” under BTC as subcontract to provide HLD & LLD & UAT Technical documents with complete network Design for installation and configuration, , this includes four controller (CISCO7201) and Two WAG’s (CISCO7609) in Jeddah and four controller in Riyadh for connectivity with BelAir Access point and portable WiFi users for internet access.
• Provide full Network Design and solution to Al-Mojil Group-Saudi Arabia, by providing 20 remote sites a VSAT solution up to fiber connection to HQ as VPN Setup, , Including internet as load balancing between two separate Service providers with full optimization by installing Riverbed solution between sites for acceleration.. in addition add this setup under Monitoring/Managing service, ,
• Instrumental in providing HOSHAN Holding Company a full Monitoring and Managing service for VPN connectivity between 30 sites inside and outside Saudi and internet in HQ in Ryiadh, , ,
Job Profile:
• Provide technical Network Consultation/Solution/Assessments/Planning/Design/Configuration to Network project including all WAN and LAN optimization.
• Conduct presentations; develop proposals for sales staff
• Communication and liaison with our offshore partners regarding any new requirements for existing services
• Discuss and develop with technical department any new customer solution. This is mostly for non-standard services or totally new environment
• Help customer understand our services and benefits. Develop and explain comparison studies
• Making sure that service level provided effective.
• Communicate with Partners in India, Microsoft, BTC to discuss new Network solution
• Communicate with clients to determine and evaluate their business needs with the aim of setting priorities.
• Help Network team for any assessment/Design/planning required for any new project.
• Manage Network team (L2 & L3) in Riyadh and India for any new network/enhancement setup and guide them with required solution based on customer requirements.
• Provide Sales staff the solution items and Technical proposal with BOQ And all required items for such network solution.
• Provide Scope of work documents to all network team and to customers for any new project.
• Work closely with sales team for any new customers to grow the business of the company.
• Designed & implemented internet exchange network-data center with two independent platforms for redundancy using foundry NI-MLX-4 router & BI-RX-8 Switch and juniper M120 router & MX960 switch
• Involved in design & implementation of Internal Network for full redundancy including Juniper (Net screen Firewall SSG-550M & Ethernet Switch EX3200) and Foundry FESX448 Ethernet Switch
• Managed day to day operations including network support, data center facilities, Operations Management and follow up with Operators (Mobily, Bayanat, Atheeb, ITC and others) based on requirements.
• Liaised with vendors and contractors for Data Center facilities installations like Racks, fibers patch panels and cables, UPS’s Generators, Devices warranty etc.
• Monitored improvement & enhancement of service performance.
• Liaised with NOC, IT & support department (Onsite Support visit, Support Shifts Schedule) and sales department for providing networks solutions to customers
• Involved in configuring Net cache (net APP & Bluecoat8000-4) units & integrate it to Network; Network administration for NOC Devices (Cisco 7606, 3845, 2800 Series Routers, Switches, PIX 515-E, VSAT Equipments); Foundry server iron Switches SI350 with (SLB, Transparency); Voice Router and Video IPVC-GW with Gatekeeper
• Focused in routing configuration on Internet Backbone (Cisco 7606) with Upstream Providers (BGP); OSPF configuration on Routers, L3, Multilayer switches & all network devices
• Designed & Implemented networks for New Internet & Point-to-Point Customers with frame relay configuration; used poly com system for video conference
Job Profile:
• Liaised with corporate clients for installation of L.L, Framerelay etc., configuration & troubleshooting of mail & proxy servers, PIX Firewall. Focused on wireless system & troubleshooting.