IT Infrastructure & Operations – Unit Manager
EmiratesNBD
Total des années d'expérience :20 années, 7 mois
My role is to manage all KSA IT infrastructure such as datacenters, servers, databases, storage and provide an adequate systems support and proper operation services to make sure that all applications are functioning and available in secure environment as per Business requirements & IT Technical standards.
In addition to this a key area is the full end user experience for desktop environment and experience, deployment of new and replacement equipment and overall servicing of issues and requests through the Service Desk. Also, Part of my responsibilities is to manage and maintain Disaster Recovery (DR) site and Business Continuity Plan (BCP).
Basically my role is management of IT Projects portfolio of KSA Branch including IT related Regulatory requirements ensuring that all requirements are planned/ assigned and delivered in addition to manage, review and approve the Business Requirements, Time & Cost plans, Resources availability plan; in order to be able to manage and control the Project Stages and eventually obtaining the formal acceptance of the project delivery.
My role responsibilities also involve Management of Application Support Team to ensure application availability and resolve all issues within the agreed TAT.
My role involves Project management and control of significant internally or externally focused projects of high value / risk and a major component of project, in addition to holding the role of IT Business Partner to manage the strategic relationship between Business/ Support Units and IT to facilitate and prioritize new initiatives.
My role responsibilities also involve preparation of a Business Case, development of detailed project plans, monitoring of delivery against agreed timeframes/ budgets and creation of contingency plans. Moreover, ability to lead a team, influence across organizational boundaries at senior levels.
I have assigned to manage small projects involving low to medium value / risk levels, besides handling a specific segment of a larger project. Work is supervised by a manager within or outside the project and I carries a responsibility for specific deliverables to cost, time and quality. Also, I supervised a team and influence stakeholders restricted to middle management.