General Manager
Print House Advertising & Puplicity
Total years of experience :20 years, 7 Months
•Co-founded an Advertising & Printing agency, including initial business plans, Financial Funding Plans, Procurement of required capital assets, staff recruitment & selections, establishment of business procedures & policies in order to run an efficient and profitable business.
•Managed a team of Designers and Machine Operators, trained and motivated them to produce high quality products & services.
•Worked with clients to develop their marketing & advertising plans, managed the execution of such plans, and ultimately achieved clients’ satisfactions.
•Attained a long list of marketing and advertising suppliers. Built long win-win relationships making it possible to get best prices & shortest delivery times.
•Managed successful & highly-demanding customer Events & Exhibitions.
•Successfully designed, executed & managed clients’ Websites, Social Media and PR Campaigns.
•Defining and implementing a Marketing and Communications Plan in line with its global communications strategy.
•Setup an online reservation system, operated it during its infancy stages, including setting up XML interface and signing contracts with international hotels & travel agencies.
•Opened new travel offering channel (Turkey), and managed all of its aspects, including initial setups in Turkey, supplier agreements, and arranged many VIP packages.
•Managed many complex & successful events & shows. Achieved mutual & long relationships with international principles thus expanding market footprint.
•Developed new marketing channels, including PR Advertising, Online and Digital Marketing, and increased website visibility using contracted SEO & SEM services.
•New product launches using Roadshows, events, reference sites.
•Managed & motivated a full sales team in Al-Khobar Branch.
•Defining and implementing a Marketing and Communications Plan in line with its global communications strategy.
•Opened new travel offering channel (Turkey), and managed all of its aspects, including initial setups in Turkey, supplier agreements, and arranged many VIP packages.
•Managed many complex & successful events & shows. Achieved mutual & long relationships with international principles thus expanding market footprint.
•Developed new marketing channels, including PR Advertising, Online and Digital Marketing, and increased website visibility using contracted SEO & SEM services.
•New product launches using Roadshows, events, reference sites.
•Managed & motivated a full sales team in Al-Khobar Branch.
•Overseeing and managing all outpatient diagnostic departments.
•Coordinating & evaluating daily operations and ensuring quality service.
•Conducted managerial leadership trainings to all department heads in relation to clinic operations.
•Recruited, Supervised & Monitored new staff members.
•Evaluated staff appraisals, and set development goals & actions to meet high health quality standards.
•Provided high customer services to VIP clients.
•Strong knowledge in banking products & services.
•Improved customers’ banking experience by ensuring that the customers are attended to promptly and all their challenges are resolved without any delay.
•Ensured that all of policies & procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties.
•Communicated new banking products & offers to customers.
•Ensured that customers’ confidential information is well protected in line with privacy protocols.
•Continuously updated own skills by participating in professional trainings, and was successful in transferring the knowledge back to the organization.
Carried out Customer-focused activities requiring strong interpersonal and problem-solving skills.
•Attained Good understanding of general banking products and services as well as sound knowledge in using bank operating systems such as Online Banking System and CRM.
•Good understanding on credit assessment and operations, approval process and security documentations.
•Received many training courses in Customer Relationship Management, and had a chance to apply the knowledge at work.