fahmy mohamed, Delivery & Customer Service Manager

fahmy mohamed

Delivery & Customer Service Manager

Tarek Trade Furniture

Location
Egypt - Cairo
Education
Bachelor's degree, Financial Accounting
Experience
25 years, 9 months

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Work Experience

Total years of experience :25 years, 9 months

Delivery & Customer Service Manager at Tarek Trade Furniture
  • Egypt - Cairo
  • My current job since August 2021

Delivery of products to customers.
Follow up the schedule of deliveries and coordinate with the vendors to implement the largest number of deliverables with the highest degree of customer satisfaction.
Follow up on paperwork and procedures for customer delivery with other departments.
Conducting inspections in case there is a complaint from a customer about a product and making an inspection report.
Responsible for providing an external technician to repair a product in case of need.
Responsible for receiving the products that are manufactured locally, whether from the place of their supply to the exhibition or when they are imported to the company and before they enter the company’s warehouses.
Ensure that products are supplied from local suppliers.
Responsible for installing products in the case of products that do not require the presence of a technician.
Follow up the drivers and coordinate the cars in which customer products are transported.
Coordination of external labor and their number to ensure that the work is completed in the best way.
Responsible for conducting inspections for customers before delivering products.
Responsible for conducting inspections for customers before delivering products.
Responsible for carrying out some external purchases related to the company's branches.
Supervising and managing all workers and technicians in terms of dealing with customers - personal hygiene - general appearance and safe receipt of products and delivery to customers.

Delivery & Customer Service Manager at House of Design Mehrez Krema
  • Egypt - Cairo
  • March 2021 to July 2021

Ensure that products are supplied from local suppliers.
Responsible for receiving the products that are manufactured locally, whether from the place of their supply to the exhibition or when they are imported to the company and before they enter the company’s warehouses.
Follow up the schedule of deliveries and coordinate with the vendors to implement the largest number of deliverables with the highest degree of customer satisfaction.
Delivery of products to customers.
Follow up on paperwork and procedures for customer delivery with other departments.
Conducting inspections in case there is a complaint from a customer about a product and making an inspection report.
Responsible for providing an external technician to repair a product in case of need.
Responsible for installing products in the case of products that do not require the presence of a technician.
Follow up the drivers and coordinate the cars in which customer products are transported.
Coordination of external labor and their number to ensure that the work is completed in the best way.

factory manager assistant at Special Office Furniture
  • Egypt - Cairo
  • June 2019 to March 2021

Managed personnel by implementing company policies, procedures, work rules and disciplinary action.
Anticipated and addressed production problems, material shortages, equipment malfunctions and unavoidable delays.
Prepare, review, and submit crucial budget plans for company goals.
Worked to provide extraordinary planning services to clients and achieve high levels of client satisfaction.
Applied lean principles to improve workflow and quality and reduce waste.
Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
Manage Manufacturing Machines, Implementation of new furniture models, manufacture of products to required.
Oversaw hiring processes for over 80 permanent and temporary seasonal staff.
Evaluated production schedules and orders to arrange required materials and plan Factory needs.
Changed equipment over to new products to meet all customer requirements.
Oversaw the Quality Department to raise the level of products to the highest possible quality to gain customer satisfaction.

Director Of Operations at Elhelow style
  • Egypt - Cairo
  • February 2018 to May 2019

Collaborated with the Production director to provide Required Products.
Manage Manufacturing Machines, Implementation of new furniture models, manufacture of products to required.
Implemented equipment maintenance programs that were previously non-existent.
Worked directly with CEO and team to develop processes and responsible for rollout and
Testing in our market.
Oversaw the Quality Department to raise the level of products to the highest possible quality to gain customer satisfaction.

Accountant – Showroom Manager at 2015 in Keendex International Egypt Co
  • Egypt - Cairo
  • May 2007 to February 2018

Competencies and Responsibilities:
1- Recording financial operations of the reality of its supporting documents automatically to include all these processes according to the sequence of their Occurrence and type of historic.
2- And classification of financial Processes tab in separate accounts show : -
* Indebtedness of the company and its creditors for its clients.
* The company expenses and revenues.
* The company's assets and liabilities.
3- Extraction results of the company for the financial period in question any determination of the profit and loss.
4- Statement of financial position of the company at a certain date displays in the form of a balance sheet.
5- To provide all the necessary information, whether in the form of accounting reports or financial statements, periodical or non-periodical in the form of explanatory notes or statistics to oversee the aspects of activity of the company and guide the company's management policy.
6- Follow-up Tax Affairs, its various sections (value-added tax, income tax).
7- Follow-up banks and bank transactions.
8- Accounts suppliers and agents.
9- Follow-up salaries and advances.
10- Control and follow-up Fund and issuing checks and bookkeeping.
11- Department stores (Follow-up varieties cards - a review of stock - rearrange the goods .....)
12- Photoshop
13- Designer
14- E-Marketing (Social Media).
15- Study the complaints and suggestions of customers that affect the company's reputation and submit it to senior management.
16- Overseeing the implementation of programs and procedures for working mechanism and follow up the work and the performance of the branch staff - always cards (of attendance and leave).
17- Follow-up sections and staff and raise the level of service study customer feedback and see how their satisfaction with the service and report to management.
18- Any other tasks requested by the administration.

Accountant – Specialist Photoshop at in el Nawras Import-Export Co
  • Egypt - Cairo
  • December 2004 to April 2007

proof of accounting operations restrictions in public journal General Ledger and deportation to the books and books of analytical assistant professor and as stated followed the company's accounting system.
The General assembly Journal and General Ledger and notebooks for the purpose of preparing monthly analytical balances and to ensure their validity for access to business results and financial position of the company.
matching the cash held by the treasurer with the books Daily installer.
At the end of each month I review and the corresponding balances between banks' accounts with the payroll records of these bank accounts and make necessary adjustments.
prepare monthly statements of accounts send each of the customers, suppliers and associates for the purpose of Gary emphasis on the safety and health of balances of these accounts and make necessary adjustments differences, if any.
Follow-up to the collection of dues to the enterprise customers and extract a statement balances accumulated customers and stalled for payment submitted to the Chief of Accounts for review and presented to the CFO.
preparation and review of salaries substitutes and presented to the Chief Financial Officer for approval.
What other costs of doing business in the area of ​​jurisdiction.

Education

Bachelor's degree, Financial Accounting
  • at Ain Shams University
  • October 2004

Specialties & Skills

Internet
Programming
Financial Accounting
Microsoft Windows
Accounting Software
ACCOUNTING
ADOBE PHOTOSHOP
COMMUNICATION SKILLS
FINANCE
Computer Hardware - Software
قراءة الرسومات الهندسيه

Social Profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

Arabic
Expert
English
Expert

Memberships

نقابة التجاريين
  • عضو
  • April 2022

Training and Certifications

Certificate in Diploma Electronic Accounting (Certificate)
Date Attended:
November 2005
Valid Until:
April 2006
Certificate ICDL Computer Driving the ICDL (Certificate)
Date Attended:
May 2008
Valid Until:
September 2008

Hobbies

  • Football
    Amateur player from 1994 to 1996, Arab Contractors Club team. Amateur player from 1997 to 2000 Elmarg team Sports Club.
  • Reading
  • Knowledge and learning for everything
    for everything related to the process of life and all that is always trying to make me an advantage
  • Drawing
  • Internet