Senior Team Manager
John Lewis PLC
Total years of experience :26 years, 6 Months
Contribute to a high performance branch culture and lead by example, guiding Partners to embrace teamwork across the branch as well as within own section. Manage the replenishment and presentation of stock in the section to deliver high standards of display and shop keeping, optimising sales and wastage, and encouraging Partners to influence and contribute to the operation and its results, and be receptive to their suggestions and ideas
To lead the food team to ensure M&S processes and values are in place for customers and to deliver commercial opportunities in a holistic way and influence the business.
To support the Store Manager by leading the Management team in delivering the KPIs and operating the store.
Responsibilities:
Take accountability for the operation of the store and deliver the working week framework. Lead the management team to deliver. Act globally across the store and prioritise accordingly. Ensure the store teams are ‘customer ready. Ensure that store and business messages are communicated effectively to all colleagues. Represents the Store Manager at meetings and delivers messages and actions from the meeting to the store team. Support the store Manager to coach new and existing management in the team, giving timely feedback. Provide leadership and sets direction for the store team. Understand the store strategy and positively support and drive change in store. Facilitate store visits to achieve a Retail Plan overview in line with visitor’s objectives. Lead and manage a committed food team who feel fully engaged, supported and recognised for their contribution. Drive individual performance and develop potential through the successful management of the career path. Drive the store’s profitability through minimising losses and managing costs. Drive an efficient and productive food operation. Lead the multichannel sales plan for foods by identifying opportunities across all departments and motivating the team to deliver. Lead and drive accurate stock management and timely implementation of corporate promotions and events. Lead a memorable multichannel shopping experience by engaging with the customer and driving the team to connect with the customer to sell. Drive the team to deliver packet perfect standards and an aspirational, clean environment for customers and colleagues. Manage the delivery of a safe & legal working environment for colleagues and customers.
Skills needed:
I have the ability to manage a complex and various workloads, solve problems and apply judgement. I am able to build both internal and external relationships along with the ability to interrogate and challenge data and interpret trend analysis. I am responsible to work with and challenge the Store Management team. I have the ability to challenge process and manage change along with the ability to work both independently and as part of a team.
Achievements/Improvements made:
I have helped improved store KPIs by improving the morale of the store team and increasing their motivation. I have made sure that everyone is trained to the correct level and that it has been delivered with consistency. This has helped turn the store from being one of the worst in the region to now one of the best in the region. I have managed to ensure that the store delivers results consistently rather than delivering a set of roller coaster results. Profitability for the store has improved and costs have been reduced. I have made sure the store has a succession plan in place. Improved customer service levels and store standards have helped increase footfall by an average of 10% and also increased sales by 8% on budget.
Store Manager -Tesco Express New Barnet, Tesco Stores Ltd.
To manage with passion and energy to drive my team to deliver exceptional retail standards, maintain maximum availability on the shop floor whilst ensuring colleagues are enjoying what they do and continually developing. All of which will provide a great shopping experience to my customers.
Responsibilities:
I have managed to turn this store from an unprofitable store to a profitable store. I have turned all red KPIs to green. I have ensured that every member of staff has been reviewed and trained. I have improved staff morale and made the store a place people want to work together to achieve a united goal. I have delivered unbeatable value for customers through my staff.
I am responsible for all reviews and training of all staff. I have the responsibility for all store KPIs (finance, operations, customer and people).I have to ensure that the store delivers all budgets provided and remove any obstacles that may hinder this whether it be a training need or equipment need.
My job is to ensure that the store runs smoothly 24 - 7 and that I am not missed. I have to ensure that the store always delivers retail excellence, great customer service and maximum product availability at all times.
I need to ensure that all daily, weekly, periodic routines take place and that the store is a safe and happy environment for the staff and customers.
I am Tesco's representative in New Barnet and ensure that we, as a team, always deliver Tesco's core purpose which is to deliver unbeatable value to customers to gain their lifetime loyalty.
Skills needed:
I am responsible for driving sales and profit, training and developing my team of managers and identifying opportunities to improve business performance. I work in a hands-on, autonomous environment where I have an opportunity to direct and shape the business in my own individual style, therefore my shop-floor experience is matched by my commercial acumen.
Achievements/Improvements made:
I have turned my store from an unprofitable to store to a profitable store. All KPIs are now green. The store is delivering excellent retail standards and I have achieved this by ensuring that my team is fully trained to deliver a shared goal. I have had two general assistants promoted to the management field and one duty manager promoted to a store manager. I have improved the store morale and improved absence tremendously. I have made work a place where people want to work and everyone works as a team to achieve the desired results. The proof is that the store was not achieving any monthly bonuses for achieving KPIs but now the store has had a bonus every month since I joined. I have converted a broken store to a fully functional and profitable branch of Tesco Stores Ltd. Sales have grown by an average of 30%.
I ran my own business as a self-employed Retailer. Income was generated from commission on fuel sales and profit from shop sales. I also received an allowance for direct site operating costs
When I grew the business, exceeding estimated sales while controlling the costs, then my earnings would also grow.
Shell owns the fuel and sets its price. I own the shop stock.
I employ and manage my own staff.
Shell determines the core range of products within the shop but I was able to include some agreed local ranges and set my own prices within certain guidelines.
There were regular business reviews with my local Territory Manager to give me support and to ensure that I was maximising all business opportunities.
Responsibilities:
At all times I had to manage, motivate and inspire every member of my team to achieve excellence. This does require hard work, but I was rewarded and achieved the satisfaction of seeing my business succeed and grow.
Skills needed:
Great leadership skills are so important, not to mention high levels of self-motivation, a 'can-do’ approach and the ability to keep every aspect of my business well organised. Above all, I was able to get on well with all kinds of people. My customers were the lifeblood of my business, and keeping them satisfied and returning to my Shell Station again and again is the most important skill I had.
Achievements/Improvements made:
I increased the sales by 25% and also improved store standards. I improved the customer services in store by training my staff and keeping them motivated at all times. I also introduced computer based ordering to the business and up skilled my staff on stock control routines.