Customer Service Executive
HANCO Holding (Al Tala'a International Transportation Company Ltd.)
Total years of experience :14 years, 0 months
BARAKAT SYSTEM COMPUTER (BSC) - Private Company
ICT Engineer 2009 - Present
Responsible for supporting the company's clients at all levels as part of a helpdesk
team. Ensuring that all hardware and software is configured and installed correctly.
Nature/Responsibilities of Work
• Responsible for networking, installation and maintenance services.
• Responsible for diagnosing & resolving hardware, software & end users problems.
• Supporting users over the telephone and by email.
• Networking and providing support for Windows.
• Configuration and testing of any new hardware and software.
• TCP/IP networking and hardware maintenance and repair.
• Installing and operating Windows desktop and server operating systems.
• Deploying new hardware and server backups.
• Configuring and managing backup & restore procedures.
• Setting up Wireless Device for long and short range.
• Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003 and 2007,
Windows Server 2003/2008, Domain Controller, Active Directory management, DNS and DHCP.
Technical & Personal Qualification/Skill:
Computer Hardware Trained and competently experienced in Computer
hardware, system installation, upgrading and trouble
shooting.
OS-Installations: Installing Operating System: Familiar with all kind of Microsoft Operating Systems.
MS-Office: Studied Short Course Certificate - Microsoft Office 2003
Word and Excel.
Computer Networking
Experienced on Computer Networking, Home and office
Network setup and Internet DSL Modem setup expediently
O-Level: Passed O-Level Examination. Year 2009 Bangladesh International School English Section, Jeddah K.S.A