Information Manager
Mace Group
Total years of experience :16 years, 8 Months
To ensure all project documentation is delivered as per contractual requirements via the document management system. Creating, maintaining and updating Document records for ease of access. Quality Assurance of all information submitted to project team, and providing Project manager with regular progress reports on Key Performance Indicators. Creating standard operating protocols to ensure the process of delivery of information is in line with project requirements. Complete control of BIW/Conject project management tool
- Facilitating the flow of information via transmittals
- Assessing contractor and supplier submittals
- Managing the Document management systems to ensure uninterrupted use and access to project information
- Maintaining issue lists to provide the correct information to relevant parties involved in the project
- Leading information management systems from Design phase through to snagging and close out
- Stakeholder management of Clients to ensure an open and smooth channel of communication
Tasked to overlook the organisations operating procedures and instruments used to increase the level of staff and equipment productivity of production capacity. I was also tasked to evaluate and measure the needs of the customer to represent a business plan conducive to business requirements, resulting in more efficient and effective productivity achieved through statistical analysis, development of SLA’s and identification of KPI’s. I redesigned the current service flow chain to improve production output capacity
- Using the Define Measure Analyse Improve Control (DMAIC) process to map out the current issues facing the business, in order to set clear targets and achievable goals to increase production level capacity and turnaround time
- Measuring current processes and capacity using Value stream mapping and Process stability tools
- Identification and purchase of machinery in excess of a quarter of a million through value add/non value add analysis
- Assessing TAKT time and process mapping looking at the end-to-end business processes to provide a workable and updated operating protocol to improve the overall processes of the business
- Risk assessments to gauge current market volatility in order to make sound judgement on purchases
- Managing senior members of staff to gain “buy-in” of new processes and brainstorming involving operational staff to get feedback ideas from the bottom of the organisation to the top
- Controlling the improvements made through creation of Control charters, operating and training manuals and performance checks to ensure continued efficiency.
One of the key aspects was the creation and sustenance of relationships with key stakeholders. By maintaining good relationships with suppliers, project teams and internal staff, I facilitated the Handover of project delivery of Health & Safety related information in accordance with Construction, Design & Management legislation, BAA Handover Deliverable Schedules and Document Management best practices. My remit included the virtual management of project teams to ensure that information is delivered to the business in a timely manner. Liaising with key stakeholders to ensure that they are confident in the information which was delivered.
•Increasing the number of Right first time project handover deliveries from 10% to 66%
•Increasing productivity to the cost of £66k per annum to the business
•Value stream mapping project process to highlight time and money saving opportunities
•Initiating and delivering Project plans on completion of Lean six sigma project
•Utilising staffing resources to provide clients with more valuable and conducive services
•Implementation of various applications such as, SOP's, implementation of SLA's, identification of KPI's, to ensure project teams could be monitored and assessed through statistical analysis
To manage and maintain a throughput capacity set with SLA's to airlines and other key stakeholders. Timely management of security teams through planning forecasts and manpower management. Inspiring change management at Terminal 5, Heathrow's business terminal. To continually provide a service exceeding passenger expectations. Ensuring adherence to regulations set by the Civil Aviation Authority (CAA) and Department for Transport (DfT).
•Understanding the needs of the passengers, Airlines, Baggage staff amongst others
•Comply with industry set standards by CAA and DfT
•Recognise the ever evolving nature of the airport environment
•Reducing time spent by passengers travelling through terminal building by 3 seconds per passenger
•Recognising waste time spent by staff and implementing measures to rectify the issue through installation of cost effective equipment
•Implementation of process's to increase the passenger capacity by 10mins per hour
Higher national diploma in Business with philosophy