Faith Osiobe, HR - Central Planner

Faith Osiobe

HR - Central Planner

ADABISC (TRIMOO PARKS)

Location
Qatar - Doha
Education
Master's degree, Global Human Resource Management
Experience
17 years, 7 months

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Work Experience

Total years of experience :17 years, 7 months

HR - Central Planner at ADABISC (TRIMOO PARKS)
  • Qatar - Doha
  • My current job since March 2018

• Reviewing and coordinating the finalization of the monthly/weekly/daily shift manpower schedule for all the FEC parks

• Communicating effectively with all operational heads and planners to ensure efficient and accurate scheduling of FEC employees

• Timely intimating operational heads on changes and irregularities in the schedule that may affect the operations

• Identifying significant schedule risks and reports it to the appropriate department heads

• Reviewing and finalizing timekeeping records prior to submission to the compensation and benefits controller for payroll processing

• Reviewing and monitoring employee’s attendance and providing all attendance related reports to the HR manager

• Assisting in the performance of other special duties and projects as need in support of organizational goals

Senior Human Resources Consultant (Part-Time) at PINKEES GLOBAL SERVICES LTD (HR Consulting, Contract Mgt, Event Planning, Clothing & Accessories)
  • Nigeria
  • My current job since January 2010

• Contribute to the development of organization strategic plans and deliver HR operational activities and projects in line with overall policies.

• Facilitate staff capability building by organizing and delivering development solutions to equip people with the skills required to meet current and future challenges.

• Plan approaches and pitches and work with team to develop proposals that speak to client’s needs, concerns and objectives.

• Oversee conceptual development of HR-related projects and monitoring of project planning, scheduling and implementation.

• Identify product line strengths and weaknesses and develop short-term action plan to solve the most glaring problems.

• Evaluate sales, marketing, distribution, forecasts and trend lines for improvement opportunities in all areas while generating more revenue.

• Support organizational design activities, define and organize structures and jobs and allocate people to the right places in order to improve efficiency.

• Deliver onboarding activities which ensure new employees have a positive experience and are successfully integrated into their new role and the organization.

Achievements;
 Developed HR policies and procedures, prepared HR budget, salary and benefits for new and existing employees.

 Spearheaded the recruitment, selection and onboarding of 16 new hires, with a focus on cultural ‘fit’.

 Analyzed training needs and organized training programs on performance management and customer service for corporate clients in Media, Leisure/Hospitality, Trade & Services and Power sectors.

 Designed proposals that won over 62 contracts as well as handled projects worth & > N30million within 7 years.

 Created a comprehensive employee handbook which drove employee engagements.

HR Officer | Scientific Officer | Project Implementation Officer at DESOPADEC (Delta State Oil Producing Area Developing Commission)
  • Nigeria
  • November 2008 to March 2018

• Provide strategic, proactive and innovative HR solutions that are based on industry knowledge, employees and company objectives.

• Contribute to the maintenance of personnel records in the office, including entries into HR database, as well as of the attendance and leave records, appointments, promotion and pension details.

• Communicate human resource policies and procedures to all staff and advise on appropriate resolution of employee relations issues.

• Identify knowledge gaps and develop appropriate training interventions and initiatives to boost employee capacities.

• Support the roll out of several community development programs and coordinate implementation of policies and plans in line with agreed guidelines.

• Develop initiatives to measure project performance and ensure effective utilization of resources for development programs across oil producing communities in the state.

• Manage interface and business relationship with project contractors and other 3rd party agencies, monitoring strict compliance with Service Level Agreements(SLA).

• Coordinate project development, including the review and analysis of issues and trends and preparation of evaluations and other program monitoring activities.

Achievements;
 Created a robust and comprehensive database for over 8, 000 staff which aided performance monitoring and employee engagement.

 Participated in designing a customized app to improve documentation efficiency and develop a detailed-oriented filing system which reduced personnel file loss significantly.

 Oversaw implementation of programs and community development projects across 25 Local Government Areas and over 53 oil producing communities in the state.

 Drove and managed cross-functional project teams- project sponsors, technical teams and key stakeholders towards successful project delivery on agreed schedule, budget and quality of solution.

 Performed effective project monitoring and evaluation of over 40 projects and programs relating to community development initiatives for schools, hospitals and road construction across the state, within 9 years.

 Managed Agricultural projects as well as the setting up of farms (rice farm, cassava, poultry and fish farms) across 10 communities.

HR officer (Part-time) at Ejonero techniques Nigeria (Distribution, Installation & Maintenance of Satellite Dishes & Decoders)
  • Nigeria
  • September 2006 to June 2012

• Oversaw the day-to-day personnel-related activities of the company, developed HR policies and procedures, conducted recruitment, orientation and training and performance management of new and existing employees.

• Administered daily activities to promote workplace safety and ensure productive and efficient office operation.

• Ensured all personnel files (p-files) are updated with relevant documentation for all existing and new employees.
• Provided advice and assistance to supervisors and staff on identifying training needs and opportunities, evaluating job descriptions and conducting performance reviews.

• Supervised subordinate staff, administrative activities, assets and inventory of materials including resource allocation and requisition approval in line with budget and operation guidelines.

• Developed and enhanced strategic business partnerships with different stakeholders including staff, customers, suppliers, service providers and vendors.

• Recommended, prepared and administered employee benefits and entitlements for staff such as, salary and remuneration.

Achievements;
 Pioneered the Human Resources function, established structure and managed several branches in 5 cities across the state.

 Identified knowledge gaps and executed training programs, including online training courses for all staff and achieved high working standards.

 Introduced ‘After-sales’ services which fostered positive business relationships and enhanced loyalty and repeat business.
- Achieved increase in referral rates and record-time growth in customer base.
- Led to significant growth in sales and revenue.

 Created a robust customers’ database which drove customer engagement and aided flawless execution of customers’ appreciation initiatives.

Currency Exchange | Customer Service Officer at First Bank Nigeria
  • Nigeria
  • February 2007 to October 2008

• Facilitated phasing out of old currency by disseminating the new currency to customers.

• Handled several customer-facing roles such as; creating and opening of accounts for new customers, accepting and attending to PHCN bills (utility payment), resolving customer complaints etc.

• Provided assistance to Note Counters and Bulk Tellers as well as supported Customer Service and Cash unit teams in delivering quality services to customers.

Education

Master's degree, Global Human Resource Management
  • at university of Liverpool
  • December 2011

Master in Global Human Resource Management with the following modules:- - Performance Management. - Strategic Organization. - Managing Finance. - International Business & Emerging Markets. - Managing in a multicultural Context - HR Resourcing. - Business Leadership. - Strategy & Organizational Learning.

Diploma, CHINESE LANGUAGE AND LITERATURE
  • at HUNAN INSTITUTE OF SCIENCE AND TECHNOLOGY. YUEYANG. CHINA
  • September 2011

STUDIED CHINESE LANGUAGE AND LITERATURE LIKEWISE THE CHINESE CULTURE.

Bachelor's degree, Biochemistry
  • at university of Benin, Nigeria
  • November 2006

Bachelor of science degree in Biochemistry. Graduated with second class honors (lower). Dissertation was on the effect of Solanum nigra on guinea pigs: Checking for anti asthmatic properties. 6 months Internship with Frigoglass clinic laboratory (Nigeria|)

Diploma, Food and Brewery science
  • at university of Benin, Nigeria
  • December 2002

Dissertation was on making table wine from fresh fruits.

Specialties & Skills

Program Monitoring & Evaluation
Project Management
Proficient knowledge in HR management
Enterprise Management
Microsoft Office
Microsoft Office software & the Internet-
Corel draw
Supervisory and leadership skills
Customer service
Event and project management skills
Basic counseling
Problem solving
Effective verbal and listening communications skills
Time management
Team building and Team player skills
Negotiation
Creative skill

Languages

English
Expert
Chinese
Intermediate
French
Beginner

Memberships

Nigeria Institute of Management
  • Graduate member
  • December 2008
SHRM
  • FULL MEMBER
  • March 2012

Training and Certifications

Customer Relationship Management (Training)
Training Institute:
Indian Institute of Management, Bengalore
Date Attended:
August 2012
Duration:
1008 hours
Creating Value In A Growing Business (Training)
Training Institute:
Stanford University (Online Course)
Date Attended:
January 2014
Duration:
96 hours
Adding Value to Companies (Training)
Training Institute:
Stanford University (Online Course)
Date Attended:
May 2016
Duration:
96 hours
The Science of Happiness (Training)
Training Institute:
Indian Institute of California, Berkeley
Date Attended:
September 2016
Duration:
1344 hours
Human Resources Management (Training)
Training Institute:
Indian Institute of Technology, Kharagpur
Date Attended:
December 2015
Duration:
672 hours
Characteristics of Successful Entrepreneur (Training)
Training Institute:
Stanford University (Online Course)
Date Attended:
November 2016
Duration:
72 hours
Global Perspective Local Impact (Training)
Training Institute:
University of Liverpool, UK
Date Attended:
July 2016
Duration:
72 hours
The Art of Negotiation (Training)
Training Institute:
Stanford University (Online Course)
Date Attended:
May 2017
Duration:
168 hours
Leadership Training (Training)
Training Institute:
Catalyst
Date Attended:
August 2017
Duration:
1008 hours
Proficiency in Management (Certificate)
Date Attended:
February 2008
Valid Until:
February 2024
COMPUTER/TYPING CERTIFICATE (Certificate)
Date Attended:
August 1998
Valid Until:
June 1999

Hobbies

  • Games, quiz and sports
    I enjoy playing and partaking in games and sports generally. I particularly love scrabble and other word puzzle games and quizzes.
  • Culture and language learning
    I have interest in and also dedicated to learning and building dynamic cross-cultural relationships. This interest has made me accomplished a certificate in Chinese language and literature as I traveled to china to study there.
  • Fashion and design
    I have interest in fashion, clothing and accessories. I enjoy following trend and try to be more creative and innovative in this aspect. This interest have driven me to take classes in fashion sketches. I have also been able to create and design my own handbags and clothing design.
  • Reading
    I enjoy reading novels, fashion, interior decor and design as well as business management, entrepreneur and HR books. So far, I have managed quite a hand full of them.
  • Traveling
    i enjoy traveling on vacation to explore new places and add to my knowledge. I have been able to travel to different african countries, US, UK, UAE, and more to go.