fanny bautista, BARISTA

fanny bautista

BARISTA

COSTA COFFEE

Location
Oman - Muscat
Education
Bachelor's degree, COMPUTER
Experience
15 years, 0 months

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Work Experience

Total years of experience :15 years, 0 months

BARISTA at COSTA COFFEE
  • Oman - Muscat
  • My current job since March 2009

• Acknowledgement, welcome and greet all customers In warm and friendly manner
• Able to identify when a customer needs help and adjusts service style to suit the needs and requirements of each customer
• Always considers the customer first in everything they do even when other tasks are being completed
• Build strong and effective relationships with customers in order to deliver exceptional service
• Provide the same level of service to customers using the telephone as receive in store
• Be aware of in store promotions and communicate these clearly to any customers
• Offer assistance by suggesting a choice of products and alternatives to suit their taste
• Deliver all the procedures and steps for providing great customer service during the till point process
• Thank customers when they leave and encourage them to return to the store
• Fully understand the brand values and ethos and communicates this effectively to the customer

Education

Bachelor's degree, COMPUTER
  • at UNIVERSITY OF BAGUIO
  • March 2001

Specialties & Skills

Customer Service
Software Requirements
Computer Service
Eco friendly
SOFTWARE HANDLING

Languages

English
Intermediate

Training and Certifications

Customer Care & Communications Skills (Certificate)
Date Attended:
April 2010
Valid Until:
April 2010