BARISTA
COSTA COFFEE
Total des années d'expérience :15 years, 1 Mois
• Acknowledgement, welcome and greet all customers In warm and friendly manner
• Able to identify when a customer needs help and adjusts service style to suit the needs and requirements of each customer
• Always considers the customer first in everything they do even when other tasks are being completed
• Build strong and effective relationships with customers in order to deliver exceptional service
• Provide the same level of service to customers using the telephone as receive in store
• Be aware of in store promotions and communicate these clearly to any customers
• Offer assistance by suggesting a choice of products and alternatives to suit their taste
• Deliver all the procedures and steps for providing great customer service during the till point process
• Thank customers when they leave and encourage them to return to the store
• Fully understand the brand values and ethos and communicates this effectively to the customer