Total Years of Experience: 4 Years, 8 Months
September 2021
To Present
Customer Service Agent
at AL FILAHI CASH
Location :
Morocco - Casablanca
June 2021
To September 2021
A loan agent
at Fondation ARRAWAJ
Location :
Morocco - Casablanca
December 2016
To May 2017
Bank Customer Services
at AL AMANA Microfinance
Location :
Morocco - Casablanca
Detecting clients' needs and proposing financing solutions
Promote and sell bancassurance products and services to individuals
Advise clients in terms of investments and investments by directing them if necessary to other interlocutors within the bank
Manage and develop a portfolio of individual clients
Monitor the evolution of the client
Identify financial risks (tax fraud, money laundering, etc.)
Negotiate financial conditions and put in place guarantees
Instructs credit applications and assesses risks
Prospecting new customers
Carrying out certain back office operations
Monitor regulatory, legal and tax developments specific to the banking sector
Update commercial files
Promote and sell bancassurance products and services to individuals
Advise clients in terms of investments and investments by directing them if necessary to other interlocutors within the bank
Manage and develop a portfolio of individual clients
Monitor the evolution of the client
Identify financial risks (tax fraud, money laundering, etc.)
Negotiate financial conditions and put in place guarantees
Instructs credit applications and assesses risks
Prospecting new customers
Carrying out certain back office operations
Monitor regulatory, legal and tax developments specific to the banking sector
Update commercial files
September 2012
To June 2013
Accounting assistant
at TIMAR
Location :
Morocco - Casablanca
Edition (print) the statements, Follows up the customers debtor (phone, fax, email), management of customer accounts (debtor accounts), seizure, lettering of the accounts to settle (adjust), occupied the counter for taken the regulations (payments) of the invoices of transport and transit.
Accounts Payable- Uploading and posting all payable files.
Prepare weekly cash balance reports and financial statement for six properties.
Reconciliation of vendor accounts to ensure accuracy.
Bank reconciliations.
Prepare monthly recurring ledger entries.
Work on various projects per owner requests.
Processes payments and documents such as invoices, journal vouchers, employee
reimbursements, and statements.
Calculates rates paid for purchases and all price extensions.
Verifies items billed against items ordered and received and reconciles differences
through follow-up with the vendor and/or other employees.
Enters, updates, and/or retrieves accounting data from automated systems.
Posts financial data to appropriate accounts in an automated accounting system,
according to instructions.
Reviews on-line transactions for changes and accuracy and corrects errors.
Retrieves system reports.
Assigns codes to data.
Disburses funds using manual/local warrants or petty cash and makes change
according to specific instructions.
Endorses warrants or money orders, prepares account deposit ticket, and deposits
money as directed.
Files and/or removes records and reports.
Operates standard office equipment.
Performs related work as assigned.
Accounts Payable- Uploading and posting all payable files.
Prepare weekly cash balance reports and financial statement for six properties.
Reconciliation of vendor accounts to ensure accuracy.
Bank reconciliations.
Prepare monthly recurring ledger entries.
Work on various projects per owner requests.
Processes payments and documents such as invoices, journal vouchers, employee
reimbursements, and statements.
Calculates rates paid for purchases and all price extensions.
Verifies items billed against items ordered and received and reconciles differences
through follow-up with the vendor and/or other employees.
Enters, updates, and/or retrieves accounting data from automated systems.
Posts financial data to appropriate accounts in an automated accounting system,
according to instructions.
Reviews on-line transactions for changes and accuracy and corrects errors.
Retrieves system reports.
Assigns codes to data.
Disburses funds using manual/local warrants or petty cash and makes change
according to specific instructions.
Endorses warrants or money orders, prepares account deposit ticket, and deposits
money as directed.
Files and/or removes records and reports.
Operates standard office equipment.
Performs related work as assigned.
June 2012
To September 2012
teleoperator
at Marosymbiose
Location :
Morocco - Casablanca
Making appointments with people by Their numbers phones
Doing advertisement for languages center and computer
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
Observe signal lights on switchboards, and dial or press buttons to make connections.
Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.
Provide assistance for customers with special billing requests.
Calculate and quote charges for services such as long-distance connections.
Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
Perform clerical duties such as typing, proofreading, and sorting mail.
Consult charts to determine charges for pay-telephone calls, requesting coin deposits for calls as necessary.
Interrupt busy lines if an emergency warrants.
Provide relay service for hearing-impaired users.
Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
Promote company products, services, and savings plans when appropriate.
Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
Update directory information.
Keep records of calls placed and received, and of related toll charges.
Doing advertisement for languages center and computer
Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
Observe signal lights on switchboards, and dial or press buttons to make connections.
Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.
Provide assistance for customers with special billing requests.
Calculate and quote charges for services such as long-distance connections.
Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
Perform clerical duties such as typing, proofreading, and sorting mail.
Consult charts to determine charges for pay-telephone calls, requesting coin deposits for calls as necessary.
Interrupt busy lines if an emergency warrants.
Provide relay service for hearing-impaired users.
Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
Promote company products, services, and savings plans when appropriate.
Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.
Update directory information.
Keep records of calls placed and received, and of related toll charges.
January 2012
To March 2012
training
at fiduciaire zaouia
Location :
Morocco - Casablanca
العمل على فواتير الشركات ـ فواتير البيع والشراء وفواتير الكهرباء والماء وفواتير التأمين ـ عند اكمال الفواتير اقوم بمحاسبة تحليلية لمعرفة هل الشركة حققت ارباحا ام لا
Prepare monthly working statements for owners.
Prepare bank reconciliation for 2 accounts
Prepare monthly journal entries
Process full A/P and A/R cycle
Work on various projects
Analyze monthly sales for variations
Examine statements to ensure accuracy
Ensure that statements and records comply with laws and regulations
Compute taxes owed, prepare tax returns, ensure prompt payment
Inspect account books and accounting systems to keep up to date
Organize and maintain financial records
Improve businesses efficiency where money is concerned
Make best-practices recommendations to management
Suggest ways to reduce costs, enhance revenues and improve profits
Provide auditing services for businesses and individuals
Prepare monthly working statements for owners.
Prepare bank reconciliation for 2 accounts
Prepare monthly journal entries
Process full A/P and A/R cycle
Work on various projects
Analyze monthly sales for variations
Examine statements to ensure accuracy
Ensure that statements and records comply with laws and regulations
Compute taxes owed, prepare tax returns, ensure prompt payment
Inspect account books and accounting systems to keep up to date
Organize and maintain financial records
Improve businesses efficiency where money is concerned
Make best-practices recommendations to management
Suggest ways to reduce costs, enhance revenues and improve profits
Provide auditing services for businesses and individuals
July 2010
To July 2010
administrative assistant
at BMCI
Location :
Morocco - Casablanca
حصلت على فرصة تدريب باحدى البنوك وكان عملي هو المساعدة في المحاسبة والتعرف على كيفية فتح حساب بنكي
I got a chance to train in one of the banks and the practical is to assist in accounting and learn how to open a bank account
Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures.
Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.
Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.
Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
Provides information by answering questions and requests.
Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Completes operational requirements by scheduling and assigning administrative projects; expediting work results.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
I got a chance to train in one of the banks and the practical is to assist in accounting and learn how to open a bank account
Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures.
Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.
Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.
Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
Provides information by answering questions and requests.
Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Completes operational requirements by scheduling and assigning administrative projects; expediting work results.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
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