Operations Manager
Doctors Clinic Diagnostic Center - DHCC
Total years of experience :13 years, 9 Months
• Startup New Clinic.
• Planning for new clinical team & admin staff.
• Monitoring new system & software for clinic.
• Training the team and patient management officers.
• Monitoring Staff license & coordinate with the authorities.
• Developing business models and budgets.
• Expanding of the Organization business within the authorized annual budget.
• Tracking all activities related to new business ventures.
• Helping meet annual strategic goals and revenue targets with CEO / Board Corporation.
• Maximizing operational efficiencies to provide the highest quality of safe and appropriate patient care.
• Develop and monitor the patient’s satisfaction with high quilt service providing.
• Ensure customer communication occurs with a primary focus on external needs
• Translating clinical and improvement knowledge into new products and programs.
• Ensuring that new treatment is appropriately resourced with fully updated system.
• Organize & maintain high standards of corporate citizenship and social responsibility where it does business.
• Effecting a smooth transition to the teams that will execute new programs or projects.
• Development, implementation, and monitoring of systems that ensures access to facility and network services & staff training program.
• Ensures staff and executive leadership team have sufficient and up-to-date information.
• Ensure a strong relationship with Health Authorities locally and within the region.
• Develop the business relationship with health insurance sector.
• Develop and monitor relationship management plans and strategies.
• Ensure the improvement that fosters physician and staff collaboration, enhance revenues, controls costs, and improves overall performance.
• Effectively engage and establish strong working relationships with the employees & medical staff as well as in the community, establish leadership instilling confidence, trust and respect, and appropriately representing the client.
- Facilitates daily and work load distribution, knowledge and information sharing, identification of work issues and initiate problem-solving.
- Provides customer service to patients and families, physicians, nurses and insurance companies.
- Supervises and monitors team to ensure objectives and targets are met daily.
- Assists Managers in developing work assignments for other Health unit coordinators.
- Acts as front-line for people management and the first level of escalation for employee and patient related issues.
- Gathers information for management staff and provide input for employee performance reviews.
- Conducts the training needed for new and existing employees.
- Works with managers to obtain necessary resources to support the team’s requirements.
- Escalates issues on time and as deemed necessary to manager.
- Implements management directives through the team.
- Conducts quality control checks and identifies effective solutions for continuous improvement.
- Designs staff schedules and delegates workflow to ensure adequate coverage in all areas.
- Ensures the hospital maintains compliance with the Heath Authority of Abu Dhabi (HAAD) & Joint Commission International (JCI) standards.
1) Responsible of business relationship with Health Authorities inside UAE & Overseas.
2) Manage the full cycle of a patient’s portfolio & surgical approvals.
3) Responsible for aspects of managing and motivating the Business relationship with all insurance companies and health authorities.
4) Ensure work flow through direct contact and managing paperwork to ensure these are delivered in accordance with the organizational strategy.
5) Liaise with other executive heads on the implementation of the organization’s strategic and operational plans.
6) Develop, review, and report to the COO, ensuring the strategic objectives are well understood and executed by the team.
7) Develop and lead the Business Development team in sourcing, managing and implementing new business opportunities.
8) Guide the staff and advise senior managers on actual issues on the basis of knowledge of documentation.
9) Ensure the delivery of the patient’s Medical reports to health authorities on time.
10) Preparing special analyzed data reports to Health Authorities.
•Aware of the standard procedures of handling patients with health insurance.
•Brief the patient about Inclusions and exclusions provided by his particular Insurance based on the guidelines of policies coverage sheet incase of direct belling and offering patients a re-imbursement claim form incase of no direct belling
•Contact the health insurance provider to obtain approvals for required out patient and in patient services.
•Preparing insurance invoice by attaching the entire required claim documents duly filled, signed and stamped.
•Collecting the co-pay amount if any, and charge the exclusions separately to patients.
•Checking In & out patients, cash box management and preparing end of day reconciliation.
•Answering phones, contacting patients for appointments and completing rescheduling requirements through phone or email.
•Picking up phone massages and responding to those massages or forwarding them appropriately.
•Calling and sending reminder SMS for patients 2 days ahead of appointment.
•Interpreting and translating in theater & outpatient clinics.
•To Monitor and track the inventory.
•Responsible for dispensing medications for out patients.
•Helping patient to understand well there medications and how they work, side effects, drug interactions.
•To help chief pharmacist in preparing the post operative medications for surgery patients.
•To prepare all enquires received from patients through email, phone and submit them to chief pharmacist .