HR - Lead (Oracle Training & Development)
STC - Contact Center Company
Total years of experience :13 years, 9 months
Handling work for Female staff (around 1, 010 female staff).
Responsible for all oracle transactions, request, leaves, etc.
Reply to all emails and concerns from all departments.
Manage their leaves and enter them day by day.
Issue all kinds of letters (warning, salary certificates, experience)
Make sure to work based on Labor office Law and apply it all.
Manage all resignations and clearances. Raise it to payroll team and follow up with them to get the Final Settlement done asap.
Handle all salary deduction cases and make sure to be reimbursed. In addition to changing bank Accounts.
Give induction for new joiners and enter their data when needed.
Check up on staff files if there is missings.
Coordinate with Government Relation department for getting all work done like Iqama renewal, moving sponsorship, issuing exit re-entry visas.
Always listen to staff complains and try to solve it.
Check weekly report for all staff who are about to complete one year to decide if to renew or end their contract at least before 2 months of completing a year.
Check all staff with high absenteeism to follow up the process and issue them warning letters as per labor office law.
Make training when needed for changes in our work flow or process.
Searching for CV's & reviewing it.
Interviewing candidates with my manager.
Conducting psychometric Tests and getting results.
Opening files for new employees and creating HR-IS.
Preparing contracts for new employees.
Making business and vacation reservations for all employees.
Preparing business cards for our employees.
Arranging for Seminars and events.
Writing Personal letters for my direct Manager.
Replying on his emails, checking his calendar and adding new meetings and appointments to his personal calendar.
Arranging with Universities to take Trainees.
Preparing a plan for the trainees, opening files for them and giving them certificates after finishing their training
Helping in translating Financial Statements, cross checking, casting and quality.
Any task assigned from partners.
Office stationery & supplies / filing system / calls & documents flows.
Flights reservations for vacation and business trips.
Business trips plans / visas files submission at embassies.
Keeping updated personal records and monthly reporting for due renewals.
Any other administrative assigned tasks.
Responsible for medical insurance & all types of insurances.
Accounts on Visual Dolphin ( Entering Data)
Responsible for stock tasks.
Creating new computer codes for new items.
Entering all purchases of the company.
Making transfers of items between our branches.
Making In/Out stock Transactions.
Creating New Customers.
Data Entry.
Working on Loans Report.
Preparing Salesmen Commissions.
Worked in Operation Sales Unit, checking loan documents applied by the customer and matching their signatures.
I had training in Checking Loans, Visa applications & Documents.
Telesales: Consumer Loans - creation of qualified "Hot" leads for the sales channels to fulfill.
Telesales: Credit Card Retention engaging with the customer to prevent them from closing down their credit cards while using the opportunity to cross sell other SHB products.
Offering our advertising services by the phone and making deals with new clients
Teaching KG3 all English Subjects.
I TOOK ALSO 2 YEARS ENGLISH LITERATURE AND THEN I CHANGED MY MAJOR TO INFORMATION TECHNOLOGY
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