merchants network manager
Alwasleh
Total des années d'expérience :19 years, 5 Mois
- Manage the department of product management
- Restructure the product management department to fulfill the needs
- Prepare the commission structure for the department
- Manage team of account managers and define their roles and responsibilities
- Approve new merchants proposed by account managers
- Approve pricing for each new merchant
- Conduct regular meetings with key merchants
- Negotiate special pricing and offers
- Manager CRM entries and data
- Oversee marketing activities within the company related to product & merchants’ campaigns
- Coordinate with finance department regarding merchants’ payments
- Oversee sales staff targets and achievements
- Propose new work procedures to make customer journey more pleasant
- Participate in the annual credit policy preparation by providing required feedback and information
- Perform required analysis related to merchants’ activities and achievements
- Perform required analysis related to consumer behavior
- Assist is solving customer issues & problems
● Managing, leading & supervising the CSC department team and following up on CSC’s needs including HR/ local purchasing/ pricing goods & contracts/ data entry
● Achieving sales targets for Consumables, Contracts, Spare Parts, Labor Charges and Used Items if any
● Minimizing CSC Expenses
● Maximizing CSC Revenue
● Communicating courteously with customers by telephone, email, letter and face-to-face, while professionally managing a large number of complaints and issues
● Investigating and solving customers' complaints & problems, which may be complex or long-standing, that have been passed on by any internal or external party
● Managing customers’ accounts in issues related to aftersales services
● Keeping accurate record of customer interaction and details of actions taken
● Improving customer service and complaints procedures, policies and standards while communicating the same internally & with customers
● Analyzing performance statistics or other data to determine the level of customer service provided by OFFTEC, takes corrective action or performance initiatives and reporting results where needed
● Deliver or delegate training for staff - both technical & communication training - in order to maintain a high standard of customer service
● Monitor inventory and prepare monthly reorder report for items related to CSC, and assists in resolving problems associated with spare parts and delivery issues
● Generating sales leads to the BDM Department
● Passes information to the BDM related to history records of items under support, customers’ needs and competitive news, etc…
● Establishes and maintains effective working relationships with other departments
- Manage all shipping, customs and clearance issues.
- Contact the suppliers and customers to arrange all freights issues in coordination with Logistics Officer.
- Manage freight conditions most suitable to the company.
- Make all related documentations and filings as needed.
- Manage delivery of goods to costumers & supervise delivery officers.
- Manage company stores (spaces, arrangements, transfer …etc).
- Follow up on stock status and make sure to discard any old item.
- Develop policies and procedures for the company
- Selection and Placement
- Performance management
- Payroll processing & administration
- Human resources development
Develop, advice on and implement policies relating to the effective use of human resources within an organization, control day-to-day employees related issues, training, orientation, correspondence letters, employee loans, manage CV's satabases and preview the criteria matching one, preparing company events, reviewing job descriptions
MPA is the studies that are conducted for people working in the public sector, nevertheless the undertaken courses are mostly applied to private sector too
GPA 86.2