Projects Manager
Dubai Electricity & Water Authority
Total years of experience :24 years, 3 months
Managing the PMO Portfolio and handling Digital Transformation Projects for Innovation & IT Transformation Department of DEWA.
Project management of Documentum Projects (Requirement gathering to Project Closure)
Project management of ERP / SAP Projects such as SAP QMS, SAP PS
Team coordination & Management for SAP integration with different tools such as Documentum
Project management for the Portfolio management/ PMO tool, Sciforma (Requirement gathering to Project Closure)
Coordination with different teams for effective project progress and issue resolution.
Collecting the business requirements and Preparation of the RFPs
PMO management the track of Projects, Processes, Resources and reporting to the management.
Managing the PMO Portfolio and responsible for monitoring and execution of IT department wide E2E project life cycle management of assigned projects along with all subsequent documentation.
Project management for the ERP (JDE Edwards) Based solution/ platform.
Managing the Dubai Taxi Corporation, Digital Transformation as the Project/ Product Manager. Involved in maintaining the existing services (mobile application and Kiosk based application.
Management of RPA Processes, Chatbots, BI, Analysis and support to Marketing.
Collecting the business requirements and Preparation of the RFPs
As: Head of PMO:
Working as PMO Head; Responsible for setting up, monitoring & evaluating the company wide Projects, managing the PMO Processes, Project performance, setting up KPIs for the Project Managers.
Development of QA/ QC plan. Establish operational procedures and quality measures for the projects.
Setting up the review committee for the project gates, ensuring all the projects meets planned budget, schedule.
Resource management as PMO Head. This includes the resource allocation & release from functional departments.
Risk Management & setting up the mitigation strategy on Projects & PMO Level.
Analyze Programs and Portfolio Offices data to develop related performance reports and dashboards.
Manage and recommend required improvements to related Programs & Portfolio offices reporting and methodologies.
Perform required benefit analysis in collaboration with Program & Portfolio Office managers.
As: Program Manager:
Working as the Executive Project Manager handling the Digital Transformation projects for Public Sector related to Application development (Android & Desktop), Web development & Content platform, Call Center development, Lab Information systems & Datacenter Construction & Migration.
Software Development/ App development Project Management using Agile methodologies.
Managing full Projects scope which include costs, operational budgets, staffing requirements, resources, and risk for medium to large projects.
Working as the Senior Project Manager handling the Mobile Financial Services projects in Pakistan, Central Asia & Middle East.
Managing project development according to the Project plan from initiation to closure
Managing Projects integration for POS/ MPOS devices through financial gateways, MNO Servers & Banks.
Handling end to end Business for Mobile Financial Services through RFI, Contract negotiations, Project Planning & implementation. Services Launch & post launch activities.
Facilitating & coordination with customer marketing teams for Go To Market planning.
Working as the Project Manager handling End to End projects for IT Domain.
Using Waterfall/ Agile methodologies for Project completion.
Mainly handling IT Projects related to Web based & CRM Platform of Etisalat while Projects ranged from new to changes on the existing system)
Projects related to integration of WEB/ WAP with CRM, Billing (Rating & Mediation), TIBCO, IVR, Security & other departments involved in OSS/ BSS Platform.
Strongly Coordinating & following-up with the User/ Customer experience teams related to the Web/ WAP Structure, Visualization, Appearance, Functionality & Usability & also the same for IVR, USSD Tree etc.
Working as the Digital Project Manager handling End to End IT (CRM, VAS) Projects (includes Web/ WAP/
USSD/ IVR/ Mobile services & applications etc.).
Projects Management of RBT Projects & Mobile Applications development (in parallel with its affiliated
websites/ WAP) & integration to the clients system (Integration with Digital, IVR, SMSC, USSD, Billing systems).
Content Management Content selection & coordination, Content Auditing & Censoring, Uploading the contents
in form of meta data or individual to the web portals
Applications development (through third party vendors) & integrating them into Clients platform. This at time
included integration with the billing system as well.
Remote management & handling of Vendor teams (development & implementation) & Overseas & local Clients.
Strongly Coordinating & following-up with the User/ Customer experience teams related to the Web/ WAP
Structure, Visualization, Appearance, Functionality & Usability & also the same for IVR, USSD Tree etc.
Technically & systematically handling of Database Migration Projects where it was critical & sensitive to shift
Projects Working For:
Etisalat, du, Ooredoo Qatar, Zain KSA, STC, Mobily, Nedjma Algeria, Virgin Saudi, Axiom Saudi, Al Masdr Libya.
As Program Manager:
Handling Projects as PM, Managing all functions of project life cycle as well as control & management of sub-
contractors.
Handling of projects related to Wireless (2G/ 3G NSS/ Rollout), Fixed Access (GPON, FTTH, Active
Ethernet P2P), Core (2G 3G NSS, IGW, STP), Transmission (OTN, DWDM, SDH systems), Datacom
(Security DDOS, Firewall)
IT/ Telco Projects related to Web based & CRM Platform of Etisalat & du while Projects ranged from new to
changes on the existing system)
Projects related to integration of WEB/ WAP with CRM, Billing (Rating & Mediation), TIBCO, IVR, Security
& other departments involved in OSS/ BSS Platform.
Application development projects (development & implementation) handling for OSS/ BSS Platform.
Subcontractor-Vendor Selections, Negotiations (Cost & teams), End to End Vendor Management.
Coordination with the SCM teams, supplies thus ensuring the timely delivery for SW/ HW deliverables.
Complete Client Management, negotiations, briefing with presentations, reporting, handling change management
with clients.
Involved in pre-sales support, RFIs & RFPs, Business Analysis (requirement collections from the clients &
marketing), Services costing, as well as bid management for various telecom services.
Handling Project Budgets thus keeping the SPI & CPI in control (Projects worth > 10 Million USD independently).
As Manager PMO:
Been Manager PMO for very high profiled du Managed Services Project, Managed the Resources, Outsourcing,
attendance, Network Operation Performance Management, Process Management & Development & supported
teams in gaining high efficiencies.
Detailed KPI & trend analysis to identify, implement and maintain improvements to the network & service
platform for CNMS Project
Analyze risk & risk management and ensure if appropriate preventive/corrective action plans are being addressed
Reported to the General Manager and led up to 30 resources in various projects, responsible for
monitoring/control of Projects, installing and maintaining Telecommunication Switches ZXJ10 at Pakistan
Telecommunications Corporation Limited (PTCL) exchanges throughout the provinces of Sind and Baluchistan and
later joined the GSM project for Paktel Pvt. Ltd. for survey, design and installation of MSC & BT sites
Initiated the career with this Prepaid Calling card service delivery as