Senior Executive Partner Relations
Bahrain Finance Company
Total years of experience :19 years, 7 Months
• Provided administrative support to Head - Business Development including: maintaining multiple calendars, scheduling meetings, arranging travel, tracking expenses and prioritizing e-mail for directors;
• Proactively correspond with existing and prospective correspond on (a) documentation (b) API integration co-ordination
• Conceive and implement standardized templates for ensuring consistency in documentation standards for agents globally
• Interact with all new prospect agents post lead generation and commercial negotiation to fulfill all activities comprising to activation
• Co-ordinate with BDM’s and liaison offices across the world on activation of new agents
• Compile monthly MIS and reports in the standardized templates for Management presentation
• Translation Documents and contracts
• Arabic Customer support
➢ BFC Group Holding, April10 to Aug11: Financial Control Assistant
• Financial & Management Reporting: Assisting in the preparation of group consolidation and reconciliation reports.
• Financial Accounting & Control: To apply basic accounting knowledge and techniques to all areas of work, including the production of journals, routine costing and variance analysis. Maintain adequate supporting documents, obtain relevant approvals and pass entries in the accounting system. Prepare month-end closing entries and maintain account reconciliations. Create, develop and maintain accounting spreadsheets used in the Finance function. To be guided by standard procedures, good practice & precedents and is expected to understand what results or outputs are required.
• Finance Transformation; Assist in the Finance Automation Strategy enabling standardization of Finance processes and procedures around systems, data and the control environment.
• Ad-hoc Financial Analysis and Development; Prepare ad-hoc reports and provide details as required by the management. Other Accounting and Financial Control Projects as assigned
• Provided administrative support to Group Head;
• Maximized productivity by maintaining multiple calendars, scheduling meetings, arranging travel, tracking expenses and prioritizing e-mail for directors;
• Organized weeklong conferences, large department meetings and off-site team events
• Arabic Customer support
• Translation Documents and Policies
➢ (BFC) Bahrain Finance Company, Aug 2011- Feb 2011
Customer Service Executive
• Maintaining customers focus on all times and answering to customer's enquiries using the standard guidelines.
• Taking ownership of complaint and queries and proactively following through to resolution.
• Making ensure that all customers' queries are well-investigated and resolved, and escalating queries if appropriate to supervisor.
• Assisting management and Team Manager with any assigned special projects and providing backup to the team manager when required.
• Maintaining working cognition of each customer service process for various market segments and communicating issues to team manager.
• Developing and mentoring new staff to satisfy customer service requirements.
• Maintaining professional strong working relationship with external and internal customers, colleagues, and customer service management.
• Supporting decisions made by customer service management and conveying positively to reinforce the team members.
• Identifying and escalating consistent or recurring problems with the systems functionality.
• Assisting in improving and monitoring procedures and processes to ensure the cost-effective and the most efficient service.
• Assisting in preparing and developing the documentation of the organization's standard policies and procedures towards customer service.
➢ The Kuwaiti Manager Company, 22 March 09 to 31 March 10
Executive Secretary to the General Manager: • Provided administrative support to General Manager;
• Maximized productivity by maintaining multiple calendars, scheduling meetings, arranging travel, tracking expenses and prioritizing e-mail for directors;
• Maintained office equipment and ordered supplies.
• Prepared weekly spreadsheets monitoring ongoing projects. Oversaw status of projects by continually gathering information and following-up with directors and staff.
• Updated dynamic organizational charts and headcount spreadsheets.
• Organized weeklong conferences, large department meetings and off-site team events
➢ ALARGAN BAHRAIN (Real Estate Development Company), June 2008 to March2009
Marketing Officer, PR Co-coordinator: • Coordinating with advertising and PR agencies to ensure high quality marketing and PR materials;
• Marketing coordinator and PR strategic plans and ensure effective execution;
• Providing creative and copy input for marketing materials;
• Event Management;
• Compiling briefs for advertisement, fliers and newsletters;
• Maintain adequate stationery and office supplies;
➢ American Express / Finance Department, April 2004 to Sep2007
Financial Control Analyst: • Responsible of daily billing and business reports;
• Verifying the payment register;
• Funding the North Africa Accounts;
• Preparing Month end reports including inbound and outbound;
• Maintain proper reconciliation of all accounts;
• Process and verifying the Corporate cards Expenses
• Download Daily Bank Statements and upload it to Reconciliation System;
• Preparing the Daily Reconciliation control reports;
• Daily Reconciliation: Bank reconciliation and ledger to ledger reconciliation;
• Monthly Reconciliation Manual and Systems Accounts;
• Coordinate with IT on test scripts for the new Reconciliation system and opening new accounts;
• Setting procedures for new accounts reconciliation;
• Follow-up with remittance and billing departments regarding the returns or rejected items and clear it within 3 business days.
Temporary and Training
➢ KPMG, Dec 2003- Feb 2004
Head of Ministry of Education's Fixed Assets counting team
➢ BNP - Paribas Bank, 01 July 2001 - 31 August 2001
Summer Training Program: Reconciliation Department of Foreign Exchange
➢ HSBC Bank Middle East, 01 July 2000 - 31 August 2000
Summer Training Program: Credit Department, Back Office Operation, Wealth Management Department (Status/Premier accounts), Treasury Department (Dealing & FX)
➢ HSBC Bank Middle East, 01 July 1999 - 31 August 1999
Summer Training Program: Wealth Management Department (Status/Premier accounts), Credit Card Center
➢ Advanced Islamic Banking Diploma, January 2007, Bahrain Institute of Banking & Finance (BIBF)
➢ Treasury / Capital Market Diploma, January 2006, Bahrain Institute of Banking & Finance (BIBF)
➢ Bachelor of Science in Banking & Finance, January 2004, University of Bahrain
➢ Associate Diploma, Banking & Finance, January 2001, University of Bahrain