Finance & Insurance officer
Zayani Motors W.L.L.
Total years of experience :13 years, 6 Months
Responsible for selling Finance Programs & additional insurance products at ZM Dealerships.
Solid knowledge of all products and processes; with excellent & clear customer communication skills.
Targeted towards converting all potential customers to ZM Finance Programs to achieve highest ZM Finance penetration.
Ensure every customer has a clear understanding of obligations entered; and to deal with all customer queries with utmost clarity and courtesy.
Maintain accurate Daily & Monthly reports as requested by management.
Proactive implementation of new processes introduced at meetings and trainings.
Finalize financial transactions quickly while following legal & ethical practice.
Verify accuracy of all material information on the credit process before submitting applications to banks.
Establish & maintain strong business relations with customers, banks, and ZM dealerships.
Maintain confidentiality of all ZM customers’ information.
Understand & implement ZM policies & procedures.
Communicate clearly all problems/issues to management immediately.
Ensure to collect all documents from traffic department are correct and match with bank requirements.
Ensure and facilitate the rotation within all ZM Showrooms as per management request.
Liaise between sales people.
Working discipline & prompt attendance.
To get the customer the best rate from the banks for finance that is in contact with ZM.
Finance and Insurance officer
To insure the vehicle for customers, and to get the best rates for insurance for through existing contacts.
Silah Gulf. Ministry of Housing
(Sep 2011 to Sep 2012)
Customer Care Representative,
Core customer interaction and ensuring customer satisfaction via phone / email.
Handling customer’s complaints and booking appointments.
Handling follow-up cases and issuing reports of customers directly to team leader and operational manager.
Maintaining and updating customer’s database.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Handling daily attendance schedule.
Prepare weekly and monthly quality reports.
Standard chartered Bank - Operation Department
(Oct 2010 - June 2011) - Internship Trainee
Support back-Office Loan Operations in their tasks and daily work, including:
Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information
Review and update credit and loan files
Compute payment schedules
Reviewing insurance policy, title commitment, survey, sales contracts, addendum, and all other related documentation.
Standard chartered Bank- Credit Risk Control (Corporate Banking)
(Oct 2010 - June 2011) Internship Trainee,
Support Middle Office and Risk Reporting teams in their tasks and daily work within the Risk Management Department, including:
Assist with Risk Control project management and tracking.
Assisting in developing and maintaining daily, weekly and monthly risk reports
Provide ongoing support to the Capital Optimization team in the preparation of their reporting packs
Maintaining records in accordance with regulatory requirements
Economic Development Board,
(Jun 2009 - Nov 2009) - Temporary contract
Receptionist
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
Directs visitors by maintaining employee and department directories; giving instructions.
Maintains safe and clean reception area by complying with procedures, rules, and regulations.
Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Contributes to team effort by accomplishing related results as needed.
Create and modify documents using Microsoft Office.
Itsalat International Company,
(May 2007- Jul 2008)
Customer Service
Customer assistants and problem solving.
Attracts potential customers by answering product and service questions; suggesting information about other products and services
Handling follow-up cases and preventing and issuing reports.
Creating data base for every customer.
Banking Studies diploma - BIBF Sep 2008 - Feb 2010 Intermediate Diploma • Managing People in Organizations • Marketing, Sales and Customer Service • Introduction to Economics • Managing Information • Structure of Accounts Advanced Diploma • Accounting, Analysis and Planning • Risk Evaluation and Analysis • Advanced Macroeconomics • Marketing Management • Management and Organization in Financial Services
Business English International Diploma - BIBF 2007 - 2008