Senior Human Resources
ADEC
Total years of experience :9 years, 1 month
Diligent, result-oriented, and senior professional offering a lucrative and well round experience of 13 years in a wide spectrum of HR Management, Office Administration, and Customer Service Supervision with prestigious organizations.
Lastly spearheaded responsibilities with ADEC/SSAT International Co. as a Senior HR Officer.
Possessing an International Experience of 5 years with SSAT (Specialist Schools & Academies Trust), London, UK.
Authoritative subject knowledge and versatile experience in managing local and international recruitment interviews, handling performance management, staff training, staff resignations, terminations, benefits, and compensation matters, managing HR and admin staff, and implementing HR policies.
Comprehensive expertise in mediating with functional heads, staff records and file management, preparing information for Adec requirements, aiding Adec with recruitment functions, sustaining proper staff records, generating daily reports, credit card payments, audit trials, and sustaining petty cash.
Proven skill-set in handling activities of the sales counter, monitoring administrative chores, attending customer inquiries, identifying customer needs, ensuring accurate customer requirements, accurate merchandising activities, and managing territory activities at level best.
Adept in banking and daily sales matters, managing bank admin activities, maintaining sales records, ensuring proper filing of records, handling petty cash, preparing quotations, acting as in-charge of incoming calls, handling cash counter, and executing bank services and procedures.
Characterized as an honest, open-minded, and respectful individual, providing assistance to support staff, displaying a positive attitude, imparting confidence, and performing duties effectively within prescribed time limits.
CORE COMPETENCIES
Office Management
Recruitment and Interviews - Local & International
Performance Management, Staff Training, and Development
HR Matters
Supervisor in Customer Service/Admin (Al Futtaim Co.)
Human Resource Assistant (Internal Vacancy - Al Futtaim)
Human Resource Officer (Internal vacancy - Al Futtaim)
Key Responsibilities as Customer Service Supervisor:
Imparted superior quality of customer service by attending customer inquiries with accurate and complete information.
Recognized customer necessities and offered suitable solutions for the same.
Assured the maintenance of specific and proper customer records within the departments.
Finalized all essential merchandising activities and ensured commercial presentation of the store as per Brand specific guidelines.
Guaranteed the best possible management of the territory assigned.
Conducted the merchandising of the product as per the guidelines provided.
Ensured accurate execution of store/staff loss prevention activities as prescribed by the stock loss plan.
Designed the layout of the products in store based on the Best Seller Reports and Sales Analysis Reports.
Key Responsibilities as Administrator:
Ensured smooth operations of banking and daily sales activities.
Conducted entire set of administrative activities as per the company rules.
Monitored accurate recording of all sales transactions and supervised the preparation of daily sales records.
Administered filing operations to ensure them being up to date and managed the handling of petty cash expenses.
Submitted quotations made to order and acted as the in-charge of incoming calls.
Supervised the cash counter and collected cash payments.
Gathered expertise in banking services and procedures and sustained up to date modifications and improvements.
Key Responsibilities as HR Officer:
•Acted as a Representative and Advisor to the designated divisions /departments within the organization and focused on any issue to the HR Director demanding investigation and onward management.
•Monitored recruitment functions for designated divisions/department, necessitating input on sourcing selection and interviews of candidates.
•Supervised on-boarding of selected candidates to the organization by ensuring that recruitment selection and administrative procedures are adhered to.
•Enhanced apposite human resources policies and standards in cooperation with the HR Director to ensure effective, fair, and equitable management of staff all across the organization.
•Pursued HR policies and procedures for UAE office as per overall UAE policies, best practices, and current legislations.
•Ensured that managers and staff are aware of the policies and procedures and are capable of executing them effectively.
•Upheld and promoted services on HR issues for designated divisions/department within the organization.
•Assured accurate recording of store and supply information in hard and soft copies and ensured accomplishment of information processes with promptness and efficiency.
•Identified, developed, and implemented proactive step-ups to systems and procedures to enhance service proficiency.
•Imparted co-operation to team members and colleagues, resulting in positive and constructive contribution to the team accomplishments and organizational objectives.
Graduation | Pitman Examinations Institute | 1996 – 2001 Practical data Processing (Intermediate) Practical data Processing (Elementary) Booking-keeping and Accounts Diploma in Book-keeping and Accounts | Rifkin’s Business College Full Computer Applications Certificate in Business Management & Administration | Mombasa Polytechnic College Diploma in Office Management Diploma in Human Resource Trainings Attended Certificate of Participation – We Care Customer Service Training | AL Futtaim Training Centre Awarded with Certificate of Exceptional Services Certificate of Attendance – 8th iNet International Conference Certificate of Attendance – Team Development & Office Management Skills Certificate of Attendance – “Communicating Effectively in The Organisation”