fatmah Alshammri , Customer Retention Advisor

fatmah Alshammri

Customer Retention Advisor

OSN

Location
Kuwait
Education
Bachelor's degree, ادارة اعمال
Experience
8 years, 2 months

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Work Experience

Total years of experience :8 years, 2 months

Customer Retention Advisor at OSN
  • Kuwait
  • February 2017 to October 2019

Collecting subscriber fees

Inbound / outbound specialist at viva telecome
  • Kuwait
  • January 2014 to February 2016

As inbound specialist ( from July 2013 to December 2013

Receive calls and respond to customer inquiries Solving most of the problems of clients or customers direct way to solve the problem (sending the concerned department by raising the demand to resolve the problem of the client or the client orientation of the branch)

outbound specialist ( from January 2014 until now)

The Department is divided into 3 parts
Part A
Maintaining the client department is interested in the renewal of contracts with existing customers to provide the best deals (discounts on the monthly bill, free months, etc.)
My target = 25% or 15 contacts per day

Part B
Retention Department Which means trying to retain client wants to get out of the company (by solving a problem or make deals and better services)
My target = 20%

Part C
Questionnaire Questionnaires work with current clients or former clients or new clients around (Services / coverage etc.)

Receptionist at legal center
  • Kuwait
  • August 2010 to January 2013

I am responsible for the reception of clients and receive calls and redirected I was also responsible for scheduling appointments and monitor staff attendance Assistance in identifying deductions resulting from the absence or delays with the Department of Finance.
The regulation of legal advice to clients with legal advisers (Telephone / Consulting through personal attendance)

Education

Bachelor's degree, ادارة اعمال
  • at الجامعة العربية المفتوحة
  • February 2013

حصلت على 2 نقطتان

High school or equivalent, ادبي
  • at Education ministry in Kuwait
  • July 2004

Specialties & Skills

Microsoft Excel
Customer Service
Education
Microsoft Office
Administration
-All Microsoft office applications (Word –Excel- Power point ).
العمل الجماعي
مهارات التواصل عبر الهاتف
قيادي

Languages

English
Intermediate

Training and Certifications

دورة كتابة صحفية (Training)
Training Institute:
جريدة القبس

Hobbies

  • الكتابة النقدية