Relationship Officer
Mashreq Bank – Premium Banking
Total years of experience :14 years, 10 Months
Responsibilities:
➢ Responsbile of dealing with Premier account customers
➢ Meeting with clients to advise on a range of financial services including pensions, savings, investments, life assurance, offshore banking.
➢ Preparing detailed financial reports and advising on the best way for clients to achieve their goals.
➢ Selling various financial policies based on the clients needs.
➢ Managing personal portfolios of (USD 500, 00 & over)
➢ Analyze customer’s financial position & recommend possible solutions for better returns
➢ Acquire referrals to expand the bank’s customer base through conversion of branch walk-ins, customer referrals, self generated leads and also enhance the relationship with existing customers in order to achieve a fully satisfactory service
➢ Providing customer/market place feedback to distribution director to assist in decision making and enhancing offerings
➢ Recommend investments to high-net worth individuals through internationally renowned fund houses, as well as both global, corporate and sovereign fixed income products
➢ Investment Advisor for existing and prospect customers for offshore investments
➢ Manage investor relation through market updates, risk profiling, asset allocation techniques and portfolio rebalancing
➢ Follow the bank's unique process starting from acquiring potential customers, risk profiling, investment offering and customer retention
➢ Interact with product Managers to constantly provide feedback on competition and customer feedback on products/services
➢ Achieving volume and revenue goal via the combination of customer acquisition and relationship deepening and widening
➢ Assisting client to obtain Mortgage loan in Qatar market and provide financial advice to invest in mutual funds in the global market.
➢ Responsible of organizing events to the customers and conference meetings
Key Achievements:
➢ Successfully exceeded all sales targets.
➢ Consistently outperform all other advisors.
➢ 90% closing ratio.
➢ Constantly finding new funds and products to add additional streams of income.
Responsibilities:
➢ Responsible for bundling of accounts, investments, liabilities, credit and portfolio management, and corporate account
➢ Analyze customer’s financial position & recommend possible solutions for better returns
➢ Acquire referrals to expand the bank’s customer base through conversion of branch walk-ins, customer referrals, self generated leads and also enhance the relationship with existing customers in order to achieve a fully satisfactory service
➢ Follow the bank's unique process starting from acquiring potential customers, risk profiling, investment offering and customer retention
➢ Identifying and growing a base of affluent customers in order to meet business objectives
➢ Assisting Qatari & Expats client to obtain Mortgage loan in Qatar market
➢ Trying to exceed customer expectation by serving their request on all bank product (opening account current & saving, fixed deposit, Personal loan, credit card)
➢ Calculating customer eligibility to get credit facilities as per QCB policy
➢ Cross selling in banking products
➢ Getting referrals from customer to achieve my own personal portfolio and monthly targets
Key Achievements:
➢ Top 10 achievers on 120 personal banker representative working in branch by successfully exceeded all sales targets from Jun - Dec 2013
➢ Brought fixed desposit to treasury department with overall amount 30 Million Riyals
➢ 100% closing ratio.
➢ Constantly finding new funds and products to add additional streams of income
➢ Handling portfolio of massive companies in state of Qatar (Qatar Airways, WS Atkins)
➢ Best personal banker in May 2014 by bringing new salary account clients
➢ Being best 10 achievers of monthly target, taking “excellent “ as yearly appraisal
Responsibilities:
➢ Responsible for all logistics functions from importing & exporting goods, deliveries, storage, consolidating and customer service
➢ Informing customers the status of receiving and delivering of their items
➢ Retaining & Enhancing clients of “Imdad” department in Agility which deals with corporate clients such hotels, restaurants and catering companies within Qatar
➢ Relationship building between outsourcing suppliers aswell as sustaining the clients various daily needs, in the whole process from purchasing to best prices to warehousing and delivering on times
➢ Bargain on all local purchasing specially in dry, chilled and frozen items
➢ Make sure that the arriving goods at the warehouse has all the required documents
➢ Follow up on the prime vendor, customer’s daily needs with our operation executive and tuning the daily delivery plan with the warehouse team
Key Achievements:
➢ Operating catering process for " Pan Arab games - Qatar 2011,
➢ Signing up top 5 hotels in Doha from prime vender contract for 6 month period
Responsibilities:
➢ Managing a team of 10 plus
➢ Training staff members how to display, arrange chocolates in store
➢ Making the merchandising for the store and arrange a monthly new display.
➢ Selling all kinds of Patchi Product products (chocolate, wedding gifts, baby gifts, Patchi Silver, Milka)
➢ Handles effectively customer’s inquiries and interfaces with internal operation department to resolve customer problems and requests as necessary
➢ In charge of high quality furniture & home accessories (Daum, Lalique, Murano, Costa Boda|)
Responsibilities:
➢ Selling all retail banking products for the new & existing customers
➢ Cross - selling and Top-Up the existing customers with providing the required products and servcies
➢ Working as a check point for all the turned in applications for the whole team
➢ Providing comprehensive services to Bloom Bank customers & handling the inquires requests and complaints
➢ Handling customer complaints in minimum time frame in a friendly and efficient manner while maintaining courtesy and professionalism
➢ Interface with other internal departments to resolve customer problems and requests as necessary
➢ Ensure compliance of call resolution with appropriate policies and procedures
➢ Responsible for the internal verification on all customers job
➢ Top seller at the last 6 months.
➢ Daily visit to car dealers and companies to achieve the max number of applications
Key Achievements:
➢ Brought new customers with portfolio over $1m
➢ Top achiever for approved car loan application / 14 cases per day
➢ Best cross selling salesman for month June / July / August
➢ Train new sales executive staff on Bloom Bank retail product
General Science-Lebanese Baccalaureate
