Fekry Yehia, Mobile Field operation Engineer

Fekry Yehia

Mobile Field operation Engineer

Samsung Electronics Egypt

Location
Egypt - Cairo
Education
Bachelor's degree, Department of Electronics and Electrical Communications Engineering
Experience
13 years, 10 months

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Work Experience

Total years of experience :13 years, 10 months

Mobile Field operation Engineer at Samsung Electronics Egypt
  • Egypt
  • My current job since July 2015

General management of Samsung after sales partners.
Handling service network and service inside shops expansion, includes
planning, design, implementation follow up, and KPIs training. Planning and
conducting audits on partners, and follow up with CAPs.
Analyzing customer satisfaction levels and solving issues causing
dissatisfaction. Following up repair speed, long term pending, and handling
daily requests, this includes exceptions approvals and technical replacements.
Increasing percentage of devices repaired within 1 Hr.

Supporting functions specialist, certified trainer and technical support engineer. at Raya Distribution
  • Egypt - Cairo
  • November 2010 to June 2015

Conduct Technical training for customer care, technicians, and engineers in MEA. Training includes new products and technologies
training, L2 and L3 troubleshooting, operation training, tools handing, ESD (electrostatic discharge) training, and communications and electronics basics training. Preparing training plan, training materials, and necessary assessments.
Handling escalated issues from working staff, and escalating issues out of maintenance troubleshooting scope to vendors.

Installation Engineer at Integrated Systems Company
  • Other
  • April 2010 to September 2010

supply and install different light-current Systems like PBXs, Computer Networks, Central antenna, Fire Alarm Systems, C.C.T.V. and other systems

Education

Bachelor's degree, Department of Electronics and Electrical Communications Engineering
  • at Faculty of Electronic Engineering
  • May 2009

Major: Department of Electronics and Electrical Communications Engineering.  Graduation Grade: Goo

Specialties & Skills

Software Engineering
Electronics Workbench
Installation
Communications Engineering
Programming
Engineering Graphics
Computing
Mobile maintenance
Operation Support
Management

Languages

Arabic
Expert
English
Expert

Training and Certifications

TOEFL (Certificate)
Date Attended:
January 2013
Valid Until:
January 2015
Embedded Systems Diploma (Certificate)
Date Attended:
December 2013
Valid Until:
February 2014

Hobbies

  • traveling,
  • Reading