IT/AV Operations Manager
Emirates Palace Hotel
Total years of experience :15 years, 9 Months
Emirates Palace Hotel (Kempinski), Abu Dhabi, UAE
November, June 2012 - Present
IT/AV Operations Manager
❖ Implement and manage IT practices to ensure that IT& AV services, availability and capacity are provided in timely manner at big IT environment (340 switches, 1100 Aps, 52 servers, 160 Vlan and very advance infrastructure)
❖ Plan and manage a defined level of security for IT Services, as well as assess risks and vulnerabilities set and implement IT policy and standards.
❖ Establish contacts with vendors and maintain support agreements (SLA, OLA), influence budgeting decisions in order to minimize TCO and spend assigned funds most efficiently
❖ Manage and resolve IT Operation /Helpdesk issues related to user and guest support.
❖ Manage IT Team (15 people) AV Team (10 People) and provide suggestions as well as develop the same towards a better client-end response and support, Managing IT\AV stores
❖ Act as a bridge to IT Infrastructure and IT Systems divisions, resolving problems affecting systems, networks and software applications.
❖ Establish and maintain information security standards and procedures in compliance with information security and risk management policies, standards and guidelines.
❖ Prepare and implement Information Systems Management System according to ISO/IEC 27001:2005 standard ISO/IEC 27002 guidelines.
❖ Coordinate security orientation and security awareness programs. Provide training on information security and PCI DSS standard.
❖ Conduct the information security risk assessment program. Review compliance with the information security policy and associated procedures.
❖ Monitor Information Systems Management System by conducting periodic internal audits and spot-checks in coordination with management directives.
❖ Assist in coordinating contingency plan tests on a regular basis, coordinate and provide consultancy on development of Business Continuity Plan.
❖ Act as a member in quality assurance team.
Kempinski Nairobi (Kenya) July, 2011 - May, 2012
IT project manager (Opining)
Kempinski Aqba ( Amman - Jordan) April, 2010 - June, 2011
IT project manager (Opining)
❖ Setting budgets and agreeing project time scales and deadlines with clients.
❖ Holding weekly internal and external meetings on progress.
❖ Single point of contact for all communications between the owners and the suppliers
❖ Managing staff to ensure that all milestones are achieved within the agreed timeframes.
❖ Ensuring effective quality control processes are in place to monitor deliverables produced.
❖ Maintaining client relationships.
❖ Responsible for identifying, analyzing, measuring and managing project risks.
❖ Implementing and deploying PMS and POS software systems.
❖ Conducting regular impact analysis in order to assess the consequences of the project deliverables on other sections of the business.
❖ Keeping accurate administrative records of expenditure, accounting, costing and billing.
❖ Assisting the technical team in their design and development tasks.
❖ Producing project definitions to include validated functional requirements, scope, roles, responsibilities
❖ IPTV and AV head end Implementing and deploying.
Emirates Palace Hotel (Kempinski), Abu Dhabi, UAE OCT, 2004 - April, 2010
IT Assistant Manager
❖ Design network infrastructure according to company's hardware and software requirements.
❖ Manage, install and configure Servers, Routers, Switches in 3 tier network architecture, firewalls, IPS, wireless access points
❖ Administer Active Directory and domain infrastructure.
❖ Provide training, as needed to technical & implementation team members and clients
❖ PMS (Opera) and POS (Micros) configuration and support
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Athena S.A, Abu Dhabi, UAE Apr, 2001 - Oct, 2004
System and Network Administrator, IT Consultant
❖ Manage, install and configure Servers, Routers, Switches in 3 tier network architecture, firewalls, IPS, wireless access points
❖ Monitor and maintain IT Infrastructure via HP OpenView, Cisco Works, Wireless LAN Solution Engine (WLSE, WLC)
❖ Support and maintain PABX and telephony
❖ First Point of communication with IT/AV contractors and follow up The process of the projects installation and configuration.
❖ Design network infrastructure according to company's hardware and software requirements.
❖ Administer Active Directory and domain infrastructure.
❖ Performing day-to-day backup & restore procedures.
Ideal Solution, Amman, Jordan Jan, 2000 - Mar, 2001
IT Engineer
❖ Hardware & Software technical support & troubleshooting
❖ Install and configure Windows server and workstations
❖ Support LAN
❖ Website update.
❖ Provide training, as needed to technical & implementation team members and clients
❖ Manage multiple projects within established timeframes
❖ Presales and post sales consultancy support and service.
❖ Sales and Marketing of Hardware, software and Finance application.
Dubai Computers, Bagdad, Iraq Mar, 1998 - Aug, 1999
Programmer: Pascal, Visual Basic, MS Access database
Operating Systems: Windows Server 2008/2003;Windows
Messaging Solutions: Microsoft Exchange, Novell GroupWise
Hotel Applications: Micros-Fidelio Opera PMS; Micros POS; Micros-Fidelio Materials Control; Scala Back of House System; Vision/Lasata Opera Reporting Solution; ResPAK restaurant reservation system; ResTIX ticketing solution; VingCard - door lock system
Backup and imaging: CA ArcServe; Symantec Norton Ghost; Acronis True Image
Hardware: LAN (Ethernet routing/switching) WLAN (AP&WLC), HP / Compaq / IBM servers; Dell / HP / Gateway workstations; printers and print servers; scanners and other peripheral devices
IPTV: IPTV design and implementation including in room integration and controlling system.
Other: WLAN design and implementation, Strong TCP/IP expert; DHCP, DNS, WINS; Routing; Directory services expert (Active Directory); MS SQL Server administration; Services installation and administration; Windows administration scripting.
❖ PMP (Projects Management) course at Cambridge Inst. ❖ CWNA (Wireless network administrator) List of major managed project for Emirates Palace Internal Project: ❖ IPTV Project (Project Manager) ❖ PABX upgrade (Project Manager) ❖ Micros POS upgrade (Project Manager) ❖ Networks upgrade (Member of the project team) ❖ MS Exchange 2010 project (Member of the project team) EP Client project: ❖ GCC (Gulf Corporation Counsel 2005, 2010)
❖ BSc in Computer Science, Al Mansour University, 1996 ❖ ITIL V3 Certified. ❖ ISO 27001 (ISMS) Lead Implementer certified. ❖ Microsoft Certified System Engineer (MCSE) ; Microsoft Certified System Administrator (MCSA) ❖ Certified Cisco Network Associate (CCNA) ❖ Zodiac Finance for non-finance course.