Receptionist cum Cashier
American Hospital Doha
Total years of experience :22 years, 6 months
Attending Patients complain. Referring them to the right doctor.
Schedule Appointments
Schedule Out-Patient Testing
Collecting money
Daily straightening up of reception area and front office including watering of plants
Making of New Patient Charts
Maintaining supplies and forms
Insurance Verification
Requesting of Medical Records from other physicians and following through in a timely manner
Photocopying and mailing of Medical Records.
And any other duties specified by the Doctor or Office Manager.
Answer Phones.
Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution
Offered alternative solutions where appropriate with the objective of retaining customer's business
Handled business transactions in connection with activation of new customer accounts on a computer terminal
Communicated with customers using web-based tools and demonstrates the associated proficiency in typing and grammar
Answered phones and respond to customer requests.
Sell product and place customer orders in computer system.
Provided customers with product and service information.
Up-sell products and services
Attracting potential customers by answering product and service question, suggesting information about other products and service
Diploma in Associate in Science in Computer Science