Executive Office Manager
Sharq Village & Spa, A Ritz-Carlton Hotel
Total years of experience :16 years, 2 Months
* Prepare and process Official external and internal correspondence, letters and documents
* Mantain relations with Owners, Corporate and Governamental Authorities
* Prepare and submit Audit reports, ensure timely follow-ups and make sure that all deadline are met
* Maintain consistent filing and record systemsly
* Manage and Supervise Projects documentation, submission and execution
* Schedule appointments, meetings and travel arrangements
* Coordinate with other departments to maximize the efficiency of all areas
2014 - in progress
Business Development Manager - Generate new business opportunities
SMARTELETEC, Doha, Qatar - Telecommunication Company
* Conduct market analysis to define target markets
* Identify and analyze competitors to point out the business plan
* Assist Management in planning and executing marketing strategies
* Identify key contacts and approach potential customers by using the most appropriate methods
* Identify new business opportunities and strategic alliances
* Prepare presentations and visit clients premises
* Develop and maintain relations with existing and potential customers
* Manage all phases of projects and recommend appropriate project execution based on business priorities
* Coordinate the liaison between customer's requirements and Company's technical department
* Work directly with the design and the team to ensure understanding of requirements
* Use CRM tools and prepare weekly reports
2013 Relationship Manager - Account Management
AL-MAJAZ TELECOM, Doha, Qatar - Communication Technology Consultancy
* Maintain and manage regular contact with customers
* Contribute to the development of existing business
* Participate to events and exhibitions
* Build new key customer relationships
* Active networking across a variety of social media channels
* Communicate new product launch and promotional campaign
* Collaborate with the Qatar Chamber of Commerce for the development of Qatari market
2012 Market Developer - Acquisition of new customers in French-speaking areas
LEGEA, Naples, Italy - Technical sportswear
* Identify prospective customers and create new business relationships
* Analyze trending data and generate forecasts for suggestions
* Manage customer relationships and accounts
* Develop and execute all strategies that will deliver the retention revenue targets
* Estimate quote prices and coordinate with Store Department with regard to order received and quotation sent
* Organize sales budgets and conduct meetings
* Evaluate end-to-end customer experience across multiple channels
* Prepare reports and maintain computerized records on ERP system
2011 Sales Assistant - Consultant for S&M companies
DELL SA, Montpellier, France - Technology solutions for B2B market
* Responsible for selling Dell's products and services to B2B market
* Recommend products to customers, based on customers' needs
* Configuration of PCs, servers and networks
* Process orders and use of management tools
* Deal with customer refunds and complains
* Organization of conference calls with the IT team
* Establish own priorities and answer customers' questions via telephone, web and e-mail
* Keep sales records
* Participate to Microsoft training
* Handle incoming/outgoing mails and prepare correspondence on the principal's behalf
* Maintain office systems, including data management and filing
* Handle queries providing quality customer service
* Write business letters, reports and office memoranda programs
* Arrange agendas, invoices, reports, memos and letters
* Organize executives' schedules and appointments
* Co-ordinate meetings and welcome visitors
* Process accounts payable ensuring timeliness and accuracy of information
2012 Certificate of advanced intermediate English for Business BRITISH COUNCIL, Doha - Qatar
2010 University degree in Business Economics FEDERICO II UNIVERSITY, Naples - Italy
2009 Erasmus Program MONTESQUIEU IV UNIVERSITY, Bordeaux - France
2006 High School Diploma HIGH SCHOOL OF SCIENCE LEONARDO DA VINCI, Poggiomarino, Naples - Italy
