Property Manager
Realtors Real Estate
Total years of experience :16 years, 1 Months
Property/ Facilities Management.
To supervise and manage the operations of the assigned properties including monitoring and renewal of leases and contracts, maintenance and repair of facilities, tenant management and supervision and coordination with third party workers in order to ensure efficient management of properties in accordance with the defined policies and procedures.
Property Management
•Responsible for day to day properties operation for the rented units ensuring compliance with the defined policies and procedures. Regularly visiting all ongoing sites & properties to check the progress and report to MD if any issues.
•Communicate with HOD for the fulfillment of demands/requirements and resolution of issues.
•Negotiating and managing renewals of property leases and contracts.
•Ensure procurement and installation of various materials when needed for renovation and new properties.
•Supervise and coordinate with external contractors to perform maintenance and repair of rented properties including execution of preventive maintenance programs, in accordance with the defined policies and procedures.
•Developing a preventive maintenance program in conjunction with maintenance staff.
•Supervising ongoing projects as assigned by the Head of Real Estate to support department operations.
•Reviews job orders to determine work priorities. Confers with workers to resolve grievances.
•Monitoring AMC vendors for soft services and review their performance on monthly basis.
•Responsible for all Facility Management related activities such as upkeep and maintenance of all buildings and infrastructure, (Housekeeping, Security, Vendor Management, CCTV Systems, Access Control, Vendor Development & Management, Fire Evacuation Programs, Maintenance & Engineering Services, Building Management System, Electrical, UPS, DG, Fire Alarm Systems, Sprinkler, FM 200, Air-conditioning (HVAC), landscaping.
•Directing workers and contractors engaged in property maintenance activities.
•Ensuring that all service requests are recorded and communicated appropriately to with maintenance or contractors.
•Preparing requisitions for tools, equipment, and supplies required for maintenance.
•Engaged in planning, developing, and implementing new methods and procedures designed to improve operations, minimize operating costs, and effect greater utilization of labor and materials.
•Maintaining the records of all AS-Built drawings in a proper manner. Tracking the warranties of the equipment/appliances whenever required.
•Confer with management, engineering, and quality control personnel to resolve maintenance problems and recommend measures to improve operations & maintenance of properties.
•Responsible for planning, interviewing, hiring, and training employees; appraising performance, rewarding and disciplining employees
•Any duties that may arise, or as directed by the higher management.
Tenant Management
•Processing of rental applications including a detailed screening of applicants and discussing with landlords.
•Conducting meeting with tenants and leasing staff on various leasing matters.
•Conducting any communication with landlords, tenants and staff in a professional and courteous manner.
•Dealing with tenants concerns and requests on a timely basis to ensure tenants’ satisfaction with management.
•Supervise and ensure tenants comply with the terms and conditions of lease agreements to facilitate effective property management.
•Respond to tenants’ complaints and requests in a timely and courteous manner in order to ensure satisfactory resolution of issues.
•Maintaining accurate records of all property transactions and submit on a timely basis. (rent rolls, move-in/move-outs)
•Maintaining an accurate filing system so as to incorporate property and tenancy related information.
•Draft and complete due invoices, invoice tenants accordingly and reconcile the figures with Finance to ensure timely and accurate payment of rent and other dues.
Facilities/Property Management.
•Responsible for Facilities, Maintenance and Operations of Zone 1, 14 Residential Tower's in Pune.
•Coordinating and oversee the overall operations management of the Maintenance, Housekeeping and Safety & Security function and ensuring that the personnel responsible execute the tasks of the tower's in zone 1, within quality norms and pre-established times, as well as provide technical support in the solution of problems and elaborate preventive and corrective maintenance tasks. In coordination with Purchase, Architecture, Planning, Construction, MEP, Interiors and HOD's of relevant departments.
•Monitor adherence to company policies related to the specific functions; ensure 100% compliance of SOP in all functions.
•Understand each Client’s requirement and instructions in relation to each property.
•Preparing work orders and enters the work orders & bills in System SAP.
•Ensure that there is 24-hour emergency coverage for the property at all times.
•Report generation, Maintaining records, Operations MIS, checking of invoices/payments to vendors. Logs of various utility equipment of property. Rate negotiation with vendors.
•Managing AMC, CAM and vendor management in terms of renewals/additional requirements.
•Maintains property by investigating and resolving client complaints. Provide excellent client service.
•Respond to client requests, problems in a timely and courteous manner, and generate work orders directed to vendors or maintenance staff.
•Obtaining mandatory licenses & permits for transport, infrastructure establishment, diesel storage etc.
Periodically liaise with local authorities/govt./police etc. to maintain good relations and ensure that all permissions/licenses are in place.
•Co-ordination with the service providers/Contractors.
•Maintains building systems by contracting for maintenance services; supervising repairs.
•Follow-up with the client/tenant to ensure satisfactory resolution of the issue.
•Secures property by contracting with security patrol service; installing and maintaining security devices; establishing and enforcing precautionary policies and procedures; responding to emergencies.
•Enforces occupancy policies and procedures by confronting violators.
•Endure strict compliance with all statutory requirements and agreed service levels with Vendors and suppliers
•Conduct periodic inspections of the property and resident spaces to ensure compliance with leases and the proper upkeep of the property.
•Ensuring that the firefighting and fire preventive equipment are in a healthy condition throughout and their maintenance is being done by the agencies engaged periodically.
•Ensure that property and lease files are properly maintained and kept up to date in accordance with company policy.
•Prepare and maintain appropriate client lease/sale files, records, correspondence and file notes.
•Assist with administering client occupancy including providing the new tenant with an introduction letter regarding emergency contacts, insurance requirements, rent collection procedures, and maintenance request procedures.
•Ensure proper response and handling of all emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities.
•Checking bills as per the measurement sheets, payment terms, taxes etc. and replying audit queries.
•Coordinating with sites for contracts, billing and other day-to-day matters.
•Coordinating entry of all property information into the software program and establish reporting protocols for maintenance requests, preventative maintenance, vendor and tenant Certificates of Insurance and key lease date tracking.
•Assisting the Operations Manager with the establishment of the Property Management Plan, Preventative Maintenance Policies and Procedures and Property Operations Manual.
•Coordinate and schedule appointments, on-site & off-site meetings and conference calls.
•Collect and organize all property information in a format for quick reference.
•Detailed verification of all invoice amounts and information with approved Service Orders or Contracts.
•Ensure proper property coding on invoices. Investigate cost reduction opportunities.
•Assisting corporate accounting with questions related to the property and resolution of vendor issues.
•Ensure strict compliance to the code of conduct, ethics and discipline, Leave and absence management.
•Carrying out any other assignment as assigned by the Management from time to time.
the areas of Facilities/Property Management & Leasing/Renting of both commercial & residential properties, purchase, annual maintenance contract and camp administration, etc.
•Responsible for facilities, maintenance, leasing, and operations of 2 commercial, 2
Ensure the smooth operations of the office and work site & rented premises.
•Assist with preparation of payments, vouchers, and other financial documents.
•Setting up a new office according to the client requirement
•Design, implement and maintain the system for controlling usage of vehicles and timely repair and maintenance, including daily check of vehicles log books.
•Oversee and monitor staff attendance. Maintain up to date staff leave records and prepare accurate periodic leave reports.
•Develop and maintain good working relationships with all relevant local governmental bureaus, agencies and authorities.
•Coordinating with company architect, engineer, BMC and Mantralay staff for follow up of the project.
•Create control, and monitor all administrative requirements of other departments.
•Maintaining confidential files and Information of Company. Preparing Reports by Collecting & Analyzing Information.
•Running of services of the contractor - Civil housekeeping, Electrical, plumbing, Management support employees managements, Co-ordination, Maintenance of AMC-s of Computers, Photocopiers, Faxes etc. Arranging presentations, Receiving and sending emails and faxes, Maintaining Confidential Files.
•Taking care of stationery, housekeeping, and maintenance work in the company. Coordinating and negotiating with the vendor.
•Local buys such as Stationery, minor items, Electronic devices maintenance and management - local telephone, intercom, printer, EPABX, fax, Internet facility, Liaison with electricity dept., local telephone dept., police, Municipal Corporations and other government departments. Safety and fire defense system supervision.
•Providing resolutions to the queries of customers. Attending corporate and individual customers.
•Property survey and collecting the correct documents from the owner. Fixing meeting with agent, brokers or owner.
•Manage staff, preparing work schedules and assigning specific duties.
•Determine staffing requirements, and interview, hire and train new employees.
•Arranging flights International/Domestic Tickets, & room’s reservation, Meeting & conference room, Insurance, Visa, Refund and Cancellation etc.
Overall Shift in-charge at all areas of Front Office, including Front Desk, Guest Bell Services and Club Lounge.
•Maintain the logbook and effective follow-up systems.
•Attending daily shift briefing/meeting’s and pass on all relevant information to the associates.
•Ensure the guest has a pleasant stay by supervision at the Front Desk.
•Check-in, Check-out, Room Allocation, Special Preferences, VIP Arrivals and Room Checks.
•Ensure to follows laid down standards and procedures. Ensure thorough and regular monitoring of guest feedback. The same to be captured and worked upon.
•Prompt, efficient and accurate service to all the guests. Spot check cash floats to ensure amount is correct as issued by the accounts department.
•Ensure associates are up to date with hotel product knowledge, including room types, rates, relative features and facilities, food and beverage outlets, spa and the health club.
•Be updated and reinforcing that all policies and procedures of the hotel are followed.
•Conduct regular room and floor inspections to ensure standards are being maintained.
•Ensure through regular monitoring of guest feedback, prompt, efficient and accurate service to all guests.
•Work in association with the Rooms Controller for effective room’s management.
•Maintain regular contacts with all other departments in the hotel, and build strong relationships with them. Handling complains and resolving the issues.
Special Tasks Allotted by Front Office Manager/Duty Manager.
•Handling the shift as a shift in charge and coordinating with all Associates. Ensuring proper and timely High Balance check.
•Departmental trainer, involved in training the frontline staff hospitality foundation modules and front office foundation modules.
•Planning and Organizing and assisting the Front Office Manager in order to manage the Front Office operation smoothly.
•Ensuring that every guest has a guaranteed mode of payment.
ACHIEVEMENTS
•The Highest Rank amongst city hotels for Business Centre Facilities, Courteous, Competent and Responsive Department for the Month of February, March, November & December 2009.
•The Department with the Highest Delta Improvement in CCR of Associates and Facilities
Check-in, Check-out, Room Allocation, Special Preferences. Assist in overall supervision of the department.
•Conduct regular room and floor inspections to ensure standards are being maintained check staff punctuality. Communicate with guests and receive feedback handle guest comments and complaints. Ensure guest satisfaction.
•Handle any guest complaint monitor timing of guest experience & manage staff during peak hours. Responsible for assigned shift, assisting in overall management.
•Resolving customer complaints, scheduling parties and reservations, and greeting and escorting guests to Room and Restaurant.
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PCMB subjects
Alibag Maharashtra K.E.S English Medium School- Alibag Maharashtra