Total Years of Experience: 34 Years, 10 Months
February 2015
To Present
IT/Business Project Manager
at Experian Consumer Services
Location :
United Kingdom
IT Business Change PM managing the upgrade of contact centre systems and processes. Budget £1m. Managing 3rd party vendors including SoftCo, Numero and Nexidia, leading 5 projects running concurrently with high visibility impacts. Agile Scrum methodology for software development. Managing stakeholders in the UK and North America. Nottingham based.
May 2014
To December 2014
Business Project Manager
at National Grid
Location :
United Kingdom
Business Change PM managing the impact of multiple Mobility projects into the Gas Distribution Operation. 2500 iPhones, 750 iPads, NG Specific Applications, iOS8. Vodafone to EE Porting. Minimising change impact and improving customer satisfaction.
July 2013
To April 2014
IT Project Manager
at ACS, A Xerox Company
Location :
United Kingdom
Technical PM managing the infrastructure refresh portfolio for an Irish financial institution including Hardware, software and firmware upgrades (£850k budget). Multiple contract extensions. Telford based
April 2013
To July 2013
Business Project Manager
at Experian Ltd
Location :
United Kingdom
Business PM Leading the Windows 7 desktop refresh (from XP) for 7 countries/12 sites/3k seats in EMEA. Managing Dell, on-site managers and off-shore resources in multiple time-zones, minimising impact to the business. Nottingham based/travel in EMEA.
January 2001
To January 2013
Programme Manager
at HP Enterprise Services Ltd
Location :
United Kingdom
HP is a leading IT Outsourcer with a turnover of $24bn, 136, 000 employees in 60 countries.
Responsible for end-to-end delivery of IT based Outsourcing Projects and Programmes.
•Headed 3 Global, 6 Regional and many country projects and programmes, successfully managing budgets to $5m, 60+ staff, 18 month duration
•Managed a portfolio of concurrent infrastructure projects upgrading hardware, software, firmware and OS through the system and software lifecycles
•Won a “Blue Diamond” Award for client collaboration from Rolls-Royce, for service delivery and infrastructure improvement projects
•Led National Grid in the implementation of an ITIL Service Management Service Integrator layer - leading the successful integration of six new vendors into their IS eco-system
•Successfully implemented a new 2nd level Service Desk for Aviva supporting 35k seats (budget $3m) using offshore resources in India and Bulgaria, integrating with 2 other suppliers
•Delivered a consumption-based billing solution generating €17m revenue per month from Alcatel-Lucent (10% more than target)
•Managed a $5m project portfolio including virtual teams based in Europe, North America and offshore, with multiple time-zones, cultures and languages
•Coordinated components of the roll-out of new DII desktop/infrastructure within the MOD, 70k devices, 200k users, 650+ locations
•Led infrastructure refreshes and data centre migrations (27 applications)
•Analysed asset management data supporting due diligence activities for new business worth $200m identifying additional revenue opportunities
•Home based. Extensive Travel in EMEA and North America
Responsible for end-to-end delivery of IT based Outsourcing Projects and Programmes.
•Headed 3 Global, 6 Regional and many country projects and programmes, successfully managing budgets to $5m, 60+ staff, 18 month duration
•Managed a portfolio of concurrent infrastructure projects upgrading hardware, software, firmware and OS through the system and software lifecycles
•Won a “Blue Diamond” Award for client collaboration from Rolls-Royce, for service delivery and infrastructure improvement projects
•Led National Grid in the implementation of an ITIL Service Management Service Integrator layer - leading the successful integration of six new vendors into their IS eco-system
•Successfully implemented a new 2nd level Service Desk for Aviva supporting 35k seats (budget $3m) using offshore resources in India and Bulgaria, integrating with 2 other suppliers
•Delivered a consumption-based billing solution generating €17m revenue per month from Alcatel-Lucent (10% more than target)
•Managed a $5m project portfolio including virtual teams based in Europe, North America and offshore, with multiple time-zones, cultures and languages
•Coordinated components of the roll-out of new DII desktop/infrastructure within the MOD, 70k devices, 200k users, 650+ locations
•Led infrastructure refreshes and data centre migrations (27 applications)
•Analysed asset management data supporting due diligence activities for new business worth $200m identifying additional revenue opportunities
•Home based. Extensive Travel in EMEA and North America
January 2000
To January 2001
Programme Manager
at Certegy Card Solutions Ltd
Location :
United Kingdom
January 1998
To January 2000
Project/Programme Manager
at Electronic Data Systems Ltd
Location :
United Kingdom
January 1997
To January 1998
Project Manager
at Gedas
Location :
United Kingdom
January 1995
To January 1997
Project Manager
at Sema Group
Location :
United Kingdom
January 1989
To January 1995
Team Leader
at Compower
Location :
United Kingdom
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