Fouad El Jam

Technical Director at Citex

• Saudi Arabia - Riyadh
• My current job since April 2006

- Helped in defining and managing the implementation of the company’s overall organization strategies
- Participated in initiating/finalizing business partnerships and representation agreements with major international telecom suppliers
- Implemented productive developmental ideas towards business plans maintaining current telecommunications information through attendance at International Telecom Fairs
- Analysis of optimum business processes while conducting customer research
- Developed a new standard for corporate proposals involving pricing, services, and the introduced a discount scheme which resulted in excellent customer feedback and immediate increase in sales volume
- Implemented the communication and reporting policies with technology partners and clients in terms of weekly conference calls, monthly activity/progress/project implementation reports, and quarterly meetings
- Organized and conducted new products education, product awareness and projects related training sessions
- Deep research of the logistical and legal requirements and regulations in the Kingdom of Saudi Arabia
- Bid Manager of 70% and bid team member in 30% of company’s proposals and bids
- Project Management, Resource Management, Client/Partner Relationship Management, and Technical Management of previous and ongoing projects not limited to:
* Customization and integration of a Network Resource Planning System to automate the daily tasks of an operator's planners
* Integration and deployment of a Frequency Management System to plan, assign and license frequency ranges
* Design, Development, Testing and Supply of SIM Cards and Related SW/HW
* Installation, Testing Commissioning, and Acceptance of scalable optical transport solution designed to respond to today’s exploding bandwidth demands
* Site Acquisition, Building, Installation Commissioning and Acceptance of more than 100 sites inside Saudi Arabia
* Implementation of Civil Works for telecom sites for an operator