Fouad Naghi, Agency Services and Brokers Operations Manager

Fouad Naghi

Agency Services and Brokers Operations Manager

metlife alico

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, accounting and auditing
Experience
23 years, 2 months

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Work Experience

Total years of experience :23 years, 2 months

Agency Services and Brokers Operations Manager at metlife alico
  • United Arab Emirates - Sharjah
  • My current job since December 2008

Shifting the reporting systems in the company from manual to automated by using the latest technolgies in the business reports automations (such as Cognos, Business Intelligence system, etc…)
Experience with call centre management/ complaints handling process and systems.
Maintaining excellent relationship between the company’s and its internal customers (MetLife Alico Agents/Brokers)
Developing new process flows, procedure documentations, manuals, Sales policy, strategic plans, etc, ,
Performing several customer satisfaction surveys and based on evaluation reports improve response time and follow-up procedure.
Was able to find solutions for many major problems in the company such as new commission payments rules in UAE, QFC regulations, etc…

Banc assurance administration Supervisor at metlife alico
  • United Arab Emirates - Sharjah
  • February 2007 to December 2008

Since this distribution channel was growing speedly, i was moved to the banc assurance departement to handle the operational issues, in few months i was able to handle all technical/ logistic back up of the Bancassurance operations to ensure Banks satisfaction.

Administrator at metlife alico
  • United Arab Emirates - Sharjah
  • January 2006 to January 2007

When I started my career in MetLife Alico at Agency Services I was responsible for financial reports and some sales analysis and during that period I developed some effective methods in moving the reports from manual to system generated reports which has increased the productivity and efficiency in Agency Services.

Indoors sales at Naghi Trading Company
  • Lebanon
  • January 2001 to December 2005

4 years indoors sales on a part time basis, in our family business selling electronic appliances.

1 month training in Auditing. at SAMIH KASEM (SK) OFFICE (TRIPOLI – LEBANON)
  • Lebanon - Tripoli
  • August 2005 to September 2005

1 month training in manual and computer auditing of companies’ balances.

2 weeks course in Operational Bank Techniques. at AZM & SAADE ASSOCIATION (TRIPOLI – LEBANON)
  • Lebanon - Tripoli
  • May 2005 to June 2005

2 weeks course in Operational Bank Techniques.

3 months training in Accounting and Auditing. at LAS SALINAS COMPANY ( ANFEH – LEBANON)
  • Lebanon - Tripoli
  • July 2003 to September 2003

3 months training in Accounting and Auditing.

3 months as a part time Cashier Assistant at SPINNEYS, TRIPOLI BRANCH (TRIPOLI – LEBANON
  • Lebanon - Tripoli
  • March 2001 to May 2001

3 months as a cashier assistant on a part time basis.

Education

Bachelor's degree, accounting and auditing
  • at LEBANESE UNIVERSITY (TRIPOLI – LEBANON)
  • July 2005

Graduated with a BA in Business Administration, Accounting and Auditing with high grades.

High school or equivalent, Lebanese High School, Science Section, Ordinary Session.
  • at MINA HIGH SCHOOL (TRIPOLI – LEBANON)
  • August 2001

Lebanese High School, Science Section, Ordinary Session.

Specialties & Skills

Managerial Skills
Computer Skills
Leadership
Operational Skills
Technology Skills
microsoft word, excel, powerpoint, IPAC, OLAS, Accounting 4, Cognos, Business Intelligence

Languages

Arabic
Expert
English
Expert
French
Intermediate

Training and Certifications

Stress Management (Certificate)
Date Attended:
March 2011
Valid Until:
March 2011
Essential of Leadership (Certificate)
Date Attended:
February 2011
Valid Until:
February 2011
Operations Management – Facilities Planning and Management (Certificate)
Date Attended:
July 2011
Valid Until:
August 2011
Management Essential - Delegation (Certificate)
Date Attended:
July 2011
Valid Until:
July 2011