Description du poste
DUTIES AND RESPONSIBILITIES:
- Improving customer service experience, creating engaged customers, and facilitating organic growth.
- Taking ownership of customers' issues and following problems through to resolution.
- Setting a clear mission and deploying strategies focused towards that mission.
- Develop and implement customer service policies and procedures to enhance patient and employee experience and satisfaction.
- Keep accurate records and document customer service actions and discussions.
- Analyze statistics and compile accurate reports.
- Coordinate with department heads / HODs to ensure seamless service delivery that meets patients' and stakeholders' needs and expectations.
- Monitor and evaluate staff performance, provide training and development opportunities, and address performance issues.
- Collaborate with clinical and administrative professionals to carry out patient-centered care initiatives to enhance the general experience.
- Keen and updated on industry trends, best practices, and new methods related to customer services in the healthcare setting.
Compétences
QUALIFICATION AND SKILLS:
- Proven working experience as a Customer Service Director, Hotel Management, at least ten years.
- Experience in providing customer service support.
- Excellent knowledge of management methods and techniques.
- Proficiency in English and Arabic.
- Awareness of the industry's latest technology trends and applications.
- Ability to think strategically and to lead.
- Strong client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Customer service orientation.
- BS degree in Business Administration or related field.
Détails du poste
- Lieu de travail
- Al Koweït Koweït
- Domaine de la société
- Hôpital Médical
- Type de société
- Employeur (secteur privé)
- Fonction
- Centre d'Appel et Service Clientèle
- Type demploi
- Employé à Temps Plein
- Salaire mensuel
- Non spécifié
- Nombre de postes à pourvoir
- 1
Candidat préféré
- Années d'expérience
- Min: 9
- Lieu de résidence
- Émirats Arabes Unis