Francis Gitau Moses

Senior Customer Service Agent at Qatar airways

• Qatar - Doha
• August 2015 to June 2020

Helping with short connection to the next flight.
* Helping passenger’s in airport movement where to go.
* Checking inn passenger’s and providing boarding pass.
* Transferring passengers who missed their flight to the next one.
* Giving flight information to the passengers.
* Solving any passengers complains and giving solutions

Chief Concierge at Moven pick Hotel Apartments

• January 2014 to June 2015

Restaurants’ bookings and confirming reservations
•Rates, tours and fares information and Flight confirmation.
•Assists guests with Airport procedure.
•Adjusts drop off and pick up schedule based on demand.
•Keeps current on and promotes accommodations, services, and area attractions.
•Responds to customer inquiries for information.
•Making Duty roster, giving everyday duties to my Staff and doing follow ups.

Concierge at Mirage

• United Arab Emirates
• February 2007 to August 2008

Guest Service Agent at Intercontinental Hotel Nairobi

• Kenya
• February 2005 to January 2007

REPONSIBILITIES
•Safari bookings and pick-ups.
•Runs hotel errands as requested.
•Makes deliveries and pick-ups in accordance with a schedule.
•Hotel bookings and confirming reservations
•Rates, tours, and fares information
•Assists guests with Airport procedure.
•Adjusts drop off and pick up schedule based on demand.
•Keeps current on and promotes accommodations, services, and area attractions.