Senior Customer Service Agent
Qatar airways
Total des années d'expérience :10 years, 0 Mois
Helping with short connection to the next flight.
* Helping passenger’s in airport movement where to go.
* Checking inn passenger’s and providing boarding pass.
* Transferring passengers who missed their flight to the next one.
* Giving flight information to the passengers.
* Solving any passengers complains and giving solutions
Restaurants’ bookings and confirming reservations
•Rates, tours and fares information and Flight confirmation.
•Assists guests with Airport procedure.
•Adjusts drop off and pick up schedule based on demand.
•Keeps current on and promotes accommodations, services, and area attractions.
•Responds to customer inquiries for information.
•Making Duty roster, giving everyday duties to my Staff and doing follow ups.
REPONSIBILITIES
•Safari bookings and pick-ups.
•Runs hotel errands as requested.
•Makes deliveries and pick-ups in accordance with a schedule.
•Hotel bookings and confirming reservations
•Rates, tours, and fares information
•Assists guests with Airport procedure.
•Adjusts drop off and pick up schedule based on demand.
•Keeps current on and promotes accommodations, services, and area attractions.
Customer Service and Relations
Customer Service and Relations