Customer Service - General
QATAR TRADING COMPANY
Total years of experience :9 years, 10 months
• Receive all customer calls, e-mails and fax related in services.
• Provide information as long it was related in company and services.
• Receive all machines for in-door repair and open a job card (customer accounts) thru
company computer system.
• Assign the job repair to technician.
• Prepare quotation and inform the customer (thru e-mail, phone, and fax)
• Arrange all parts for the machines confirmed for repair and hand over to assigned
technician.
• Close the job cards in company computer system after repair is done and inform the customer for the collection of the machine.
• Give schedule for outdoor service technician.
• Receive calls for outdoor service and arrange the schedule.
• Give also quotation for walk in customer and outdoor customer.
• Answer all e mail inquiry.
• Responsible for materials / spare parts for local purchase.
• Monitor all fast moving spare parts.
• Coordinate in logistic dept. for all spare parts need to order.
• Coordinate with my service manager and supervisor for all customer issues and problems to seek for immediate solutions.
• Receive all payments against all service matters.
• Submit the daily sales reports in accounts department.
• Provide orientation and supervise the admitting staff and trainees to ensure proper implementation of admitting procedure.
• Cooperate and coordinate effectively with the hospital administrator, personnel manager and supervisors regarding issues and problems concerning admitting section to seek immediate solutions.
• Responsible for updating the NEDHI book of admission.
• Obtain the list of patients per nurse station (daily census @ 8am and 4pm).
• Update the computer and bulletin board of admitted patients.
• Telephone operators of 5 telephone lines.
• Assist in the use of paging system.
• Responsible of providing the Phil heath forms and explains all requirements and benefits of Medicare and to asses them if they are qualified to use their Medicare upon admission.
• Provides information regarding consultant’s clinic locations and schedules, information all about the hospital, employee and admitted patients.
• Obtains patients personal data from all admissions. Assist patient’s relatives in finding their room of choice.
• Encode the data of all admitted patients to the hospital computer system.
• Encode and print all emergency room in-patient and out-patient charges.
• Endorse important and unfinished work to the incoming shift.
• Well oriented and was able to perform the duties and responsibilities of all shifts.
• Do other task given to me.