Assistant Financial Accountant
Norwegian Cruise Line (Miami)
Total years of experience :20 years, 2 Months
• Reporting to Chief Financial Accountant.
• Adhering & Implementing company policies and procedures. Overseeing the strict compliance.
• Attending revenue meetings and imparting training to staff on new policies & procedures.
• Monitoring the system for suspicious activities and reporting it.
• Supervise the Onboard Credit Desk during service hours and at embarkation, as required.
• Reconcile Credit Card registrations and handle changes in credit cards and/or method of payment.
• Accept, verify and record guest cash deposits, where applicable.
• Batch postings to guest accounts (i.e. Freestyle Gratuities)
• System account balancing and Close Day procedures. Perform nightly close day procedures.
• Credit card processing, including obtaining manual authorizations.
• Creating Daily Revenue Summary, Cruise Summary reports, Voyage reports, balancing Art Auction /Spa /photo /gift shop discounts on daily basis.
• Perform Casino Nightly Count.
• Monitor guest/crew accounts with cash deposits and declined credit card authorizations.
• Verification of system accounts checks and transfer of balances as per company policies.
• Audit all promotional charges for Food and beverage, and concessions (Spa, Art auction, Photo and Gift Shop) ensuring compliance to company policy.
• Balance all revenue areas on a daily basis.
• Report generation, back up and reset of the POS on a nightly basis.
• Supervise Foreign Exchange desk and operation of Foreign Exchange system on appropriate vessels. Daily balancing of Foreign Exchange float.
• Handle issues regarding guest disputes, queries and statement copies.
• Prepare system account checks for ship’s management approval. Ensure appropriate signature/approval received for all checks to be included in the voyage package
• Performing spot checks to all the outlets making sure its in par with stock and inventory.
• Monitoring the System and solving issues. (Fidelio Cruise and micros)
• Assisting in the monthly payouts for crew.
• Reporting to the Director of Guest Services.
• Handling guest queries and Complaints.
• Coordinating with all the departments.
• Handling group bookings.
• Participating in daily briefing of Hotel’s performance & planning.
• Training staff on a regular basis.
• Staff Appraisal.
• Ensure through regular monitoring of guest feedback, prompt, efficient and accurate service of all guests.
• To act immediately on all emergency procedures as per hotel policy & manual.
• Ensure guests are provided with excellent customer service and that all areas adhere to health and safety procedures.
• Review hotel occupancy forecasts, manage office inventory, order office supplies and maintain hotel security system.
• Reconcile cash and credit card transactions on a daily basis.
• Preparing the reports relating to the revenue of the hotel.
• Managing over booked scenarios.
• Maintaining the hotels business by prompt decision.
• Assist and maintain an efficient administration system within the department
• Handle Group Bookings
• Co-ordination with reservation
• Performing rate check
• Check all the PDQ machines and tally with the system
• Perform all activities in Night Auditing
• Assist in the implementation of new standard modules of training, keeping abreast of the industry norms
• Work closely with the Sales & Marketing department in the areas of promotions, special packages, corporate discounts
• Maintain regular contacts with Corporate and regular customers and build strong relationships with them
• Monitor daily performance and manage revenue
• Ensure through regular monitoring of guest feedback, prompt, efficient and accurate service of all guests
• To act immediately on all emergency procedures as laid down
• Ensure guests are provided with excellent customer service and that all areas adhere to health and safety procedures
• Reviewed hotel occupancy forecasts, managed office inventory, ordered office supplies and maintained hotel security system
• Reconciled cash and credit card transactions on a daily basis and made daily bank deposits
• Reporting to the Front Office Manager
• Coordinating with other departments to fulfill all the guest requests
• Compiling daily reports for Front Office
• Handling guest complaints
• Handling briefings
• Handling Business centre
• Inspecting rooms to ensure amenities are placed in the rooms
• Supervising all Food & Beverages Services to the Guests by taking Food & Beverage order, Taking Care of (Breakfast, Lunch & Dinner).
• Handling the Lounge, making the drinks for the guests from the lounge bar.
• Maintaining the daily accounts of the department and depositing the same at the end of the duty.