Business Partnership Supervisor
Helpling
مجموع سنوات الخبرة :13 سنة, 9 أشهر
● Point of contact of all third party service partners on all related concerns including monthly invoicing concerns, additional
cleaners, contract related queries, rate variations, potential partner queries etc.
● Innovate campaigns and collaborations with marketing and digital for impactful brand presence leading to business
● Responsible for market intelligence and competitive land scape mapping for areas covered
● Analyze partners in terms of developmental potential, cleaner performance, common booking issues and implements the
necessary plans of action to reduce occurrence of the same
● Conduct in-house training sessions for newly onboarded partner agencies and cleaners for system and policy familiarity
● Responsible for sourcing out additional third party vendors for new market verticals
● Provide support through phone and e-mail inquiries regarding booking requests, rescheduling & cancellations
● Work through CRM system and liaise with service partners for all booking related concerns (delays etc)
● Follow-up and resolve customer complaints, liaising with assigned service partner for resolution
● Follow-up on all customer requests to ensure the highest level of customer service in the industry
● Manage ongoing customer relationships utilizing our CRM tools (Inbound, Outbound, Live Chat, Email handling &
Freshdesk)
● Work on customer retention, acquire previous feedback and upsell possible repeat bookings
● Billed record of an approximate 1M AED in 2018 for both Emirati Placements and Banking & Finance
● Track and identify prospective candidates using Chameleon-I (CRM) and variety ofchannels
● Assess candidates to ensure qualification match, cultural fit and compatibility tovacancy
● Conduct confidential face to face interviews, follow-up references and checkcredits
● Present shortlisted candidates and provide detailed profile summaries to clientowners
● Know your area of expertise in terms of specialized industry or job role andfunction
● Offer guidance and facilitate the negotiation process through to its completion
● Follow up with clients and assist with the candidate’s transition and onboardingprocess
● Network and build long-lasting client and candidate relationships for futurereferrals
● Utilize the Internet by social and professional networking sites to sourcecandidates
BD, Operations and Amin
● Assist the organizations sales and growth efforts by contributing to new customer acquisition
● Keeps prospective client database updated. Makes cold calls for new business leads
● Arranged meetings for senior management with prospective client
● Assigned on Southeast Asian & African leads
● Was able to close deals for an approximate of 2M dirhams raw material products in
● Handling a large amount of inbound & outbound calls
● Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
● Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately
provide resolution to the customer
● Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build
rapport with the customer
● Maintain broad knowledge of client products and/or services
● Prepare complete and accurate work including appropriately notating accounts as required
● May offer additional products and/or services
● Track, document and retrieve information in call tracking database