Guest Service Centre Agent - Front Office
InterContinental Doha, Qatar
Total years of experience :17 years, 11 months
Guest Service Centre Agent - Front Office \nInterContinental Doha, Qatar \nAugust 2012 - Present \nJob Description: • Handles telephone calls courteously and direct them to the respective guest or department. \n• Assists guests with their inquiries/needs and provides information as requested \n• Handles guest complaints and reports/logs them for tracking purposes \n• Assists guests in the Business Centre \n• Maintains confidentiality when it comes to guests' information \n• Prepare and processes requisitions for the department thru Quality Maintenance System (QMS)
Club Floor Receptionist - Front Office \nInterContinental Doha, Qatar \nMay 2011 - August 2012 \nJob Description: • Greet & welcomes all guests at all times in a friendly & helpful manner using guest names at every opportunity. \n• Facilitates efficient check-in and check-out \n• Delivers personalized service \n• Answers the telephone promptly using your name and department in a polite and courteous manner. \n• Maintains the high standards of InterContinental Hotels & Resorts in F&B service to club lounge guests. \n• Ensures that all executive floor guests are treated as top VIP's at all times \n• Compiles with hotel's Health, Safety and Hygiene policy.
Service Associate - Room Reservations \nTraders Hotel Manila, Pasay City, Philippines \nNovember 2006 - April 2011 \nJob Description: • Handles all general inquiries about the hotel, room features and amenities and current promotions on rooms \n• Responsible for making room reservations and amendments on bookings of guests, travel agents and corporate clients \n• Generates daily reports such as on-books report, occupancy and daily pick up reports \n• Answers email inquiries pertaining to room reservation \n• Processes on-line reservations \n• Acts as MICE specialist, handles group bookings and attends Coordination Meeting
Secretary - Executive Office \nTraders Hotel Manila, Pasay City, Philippines \nHandled by Primepower Manpower Agency \nMay 2006 - October 2006 \nJob Description: • Performs all clerical duties to the standards required by the department head \n• Inputs all guests' feedbacks in the Fidelio "remarks" \n• Drafts and prepares letter replies to guests' feedback \n• Attends Guest Feedback Meeting with other department heads and prepares the minutes of the meeting \n• Routes and distributes documents to other departments \n• Assists the Executive Secretary \n \n \nSystems and Applications: • Opera Version 5.0 \n• Avaya One-X Attendant (Opera and Information System) \n• FBM (Food, Beverage & Management System) \n• ResPak (Restaurant Reservation System) \n• CivilSoft HR Management & Payroll System) \n• Lotus (email) \n• MS Office \n \n \n \n• Good command in English Language (both oral and written) \n• Has an eye for details \n• Can work efficiently even under pressure \n• Have the ability to work harmoniously with colleagues
Tertiary BS Hotel & Restaurant Management
University of Santo Tomas
Espana, Sampaloc, Manila, Philippines
2002-2006
Secondary St Mary's Academy of Sto. Nino
Meycauayan, Bulacan, Philippines
1998-2002