I.T System Engineer & Coordinaiter
AL Khaleej Sugar
Total years of experience :19 years, 10 months
Install and configure windows server & Exchange Server.
Ensuring that all hardware and software is configured and installed
correctly Escalate IT issues to the IT Manager where necessary
Undertake small to medium-sized IT projects as instructed by the IT
Manager Diagnose and resolve technical issues with IT Infrastructure
(Servers, Desktops, Printers, Scanners, FAX, IP Telephony etc..) Setting
up and configuring new laptops and desktops Install authorized
software to laptops and desktops Ensuring security and upgrades are
applied and kept up to date on desktops and laptops Antivirus
installation and maintenance to all desktops and laptops Fault-
finding to laptops and desktops Reporting faults and maintaining logs
on servers, desktops and laptops Completing internal user moves
including phones Patching of network and phones Ensure all logs for
equipment and user are maintained Ensuring patches and upgrades
are applied to core servers Creating purchase requisitions for IT
hardware/software Ensuring all software purchased licensing is
recorded and maintained Setting up new user and disabling expired
accounts in accordance with HR requirement Modification's and
operational supervision of processes based around existing / new
software application.
Answer inquiries in person and via telephone, e-mail and voice mail
concerning the use of computer network infrastructure hardware and
systems including printing, word processing, programming languages,
electronic mail, and operating systems.
Implement, customize and support of third party software application
to meet specific business requirement where required.
Managing McAfee Antivirus Server, Avaya Telephone Server, Windows
Sever Update Services, Active Directory user accounts and accessing
CCTV Camera.
Second-line User coordination and user support Provide assistance to
business users on generation of MIS reports Managing data and voice
networks Providing technical inputs in all areas of managing the
Wide Area Network connecting all branches and internet links.
Responsible for managing backups PC / Network devices installation
and troubleshooting IT project management Work activities in AKS:
Development project plans, goals, and budgets; identifying resources
needed Developing schedules and methods for measuring results
Guiding and performing strategic analysis for the project Organizing
and managing all phases of the project to ensure on-time completion
Assembling and coordinating project team members; assigning
individual responsibilities Preparing requests for proposals and
conducting all necessary meetings to facilitate selection of project
services and products Planning and overseeing the preparation and
dissemination of project communications
I.T Support: Horizon line network Feb 2008_Mar 2010
Handling network issues on a first level and network cabling.
Provide customer support and problem solving.
Responsible for backup administration of the Windows domain, PC/laptop image creation and updates.
Perform physical installation and maintenance of PC/laptop systems, and inventory and asset
management.
Work with vendor support contacts to resolve technical problems with desktop
Computing equipment and software.
Effective communication, be able to multi-task and adapt to a changing environment.
Installation, configuration & troubleshooting of branded PCs & laptops (Toshiba, Dell, etc),
peripheral devices (Printers & Scanners)
System Administrator, AAS Technologies pvt.ltd
July 2007 - Dec 2007
Installed, maintained and upgraded company servers
Ensured the servers were backed up, and that the server data was secure from unauthorized access.
Responsible for local-area networks (LAN), wide-area networks (WAN), network segments, and
Internet and intranet systems
Secretary, Fiber Flix factory - UAE Dec 2006 - Feb 2007
Took reservations over phone and operated the switchboard.
Created daily report regarding my Help Desk duties to present to direct supervisor.
Maintained all records and files.
Experience in installing and troubleshooting major Windows operating systems and software
packages including Microsoft Windows XP & Vista and Office 2003/2007 preferred
Sales Representative, Fastnets CO. Ltd -
May 2004 - May 2005
Met and exceeded daily sales target that management set.
Generated daily, weekly, and monthly reports on customer, sales
profits and presented them to management.
Maintained 100% customer satisfaction policy in accordance to company procedures and regulations.
Deliver technical support with a customer service mindset by resolving support requests in a timely, efficient, and effective
manner.
IT Support, AShraf.com Dec 2003 - May 2004
Installed and configured active directory.
Maintained users and group accounts.
Configured and Administered DNS, DHCP and Wins.
Configured DC AND ADC.
Installed and maintained Remote Desktop and Terminal server.
Installed and maintained Web server.
Managed File and Folder security.