Security guard
Elite security L.L.C
Total years of experience :11 years, 6 months
Roles and Responsibilities:
● Access controlled:- Door access controlled, vehicles access controlled, material access controlled.
● Carried out patrolling - Vehicle patrolling, Bycycle patrolling, Foot patrolling.
Patroled all the responsible areas with proper tools and equipments
to find suspicious activities, illegal movements, Identifying
hazards and their risks, Risk analysis, Surveillance for safety and
security,
Recording significant hazards, dangers and unusual circumstance
and reporting them and recommend for immediate, and long term
correction for best security and safety of the site.
●Carried out Investigation - Crime scene investigation, Accident /incident
investigation Investigation of unusual events,
● Monitered all the area for safety and security through physical and
CCTV surveillance.
● Recorded reported all the events to the managements and legal
departments as necessary.
● Carried out safe evacuation and first aid treatments for casualties
● Prevented all accident, incidents through communication such as
informing, counseling, site safety induction, new employ training and
monitoring .
●Done emergency evacuation- showing leadership in emergency and safe
evacuation to designated assembly points .
● Conducted security and safety survey .meeting and observation and
reported to managements
● key handled Door key, vehicles key, machine key, all the relavent
keys associated with sites.
● Fire fighted using significant fire extinguishers incase of small fire or
initiate level of fire
● Passed information to legal depart of government such as Police,
civil defence incase of emergency because of fire, crime, accidents,
bomb threats, security threats, etc
● Prepared risk assessment, method of statements and HSE plan as per
job requirements .
● Monitered compliance with mandatory security, safety and health laws
and standard
●Became responsible to take all the activities of construction, erection and
fabrication job as per safety rules, daily taking safety talks of all
workers and daily warm up.
● Maintained all report of all fire extinguishers, Fire hydrant and first aid
boxes inspection to report departmental heads for it current status.
● Checked of all fire extinguishers, PPEs, welding and gas cutting
set, screening of skilled workers and ELCB checked weekly milli ampere
testing kits, daily make safe working procedure and permit system.
● Used of PPE's safety shoes, safety helmet, safety gloves and goggles, cover all and apron.
Job Role :Customer service representative .
Role and responsibilities:
* Executive with prepared, punctual grooming attitudes, Teamworked customer relation and following of policies and procedures.
*Assisted customers service education in their daily work.
*Dealt with problems or customer complain in a professional manner.
*Maintained performance of customer service excucation and provided feedback and coaching to ensure they were maintaining defined company standard.
*Maintained the privacy of all company and customer service standard.
*Checked all updated registration card ensuring that the information was complete, all necessary documents attached and sufficient payment garenttees had been taken.
*Supervised the daily operation of responsible area ensuring the relavent policies, and procedures are being followed and that the highest possible standards services are being delivered in a friendly and exceed professional manner aiming customer expectations.
*Established and develop personal customer contacts promote feedback and is constantly proactive in anticipating customer needs and requirements. Set and example for all customers services.
*Provided professional and customer focused services to customer ensuring their stay or visit will become memorable experience.
*Provided prompt, courses and efficient service to all customer so as to achieve a high level of customer satisfaction through personalised service from arrive till departure.
*Ensured all customers are personally greeted and escorted to store / shop to make them feel expected and welcomed.
* Conducted patrol in store, market familiarisation and assisted customer in business activities enquiries and requests.
*Maintained up to date knowledge of store shop's information, Services provided including operation hours, promotion, events, attraction and any allied information to respond to customer queries.
*Maintained an awareness of rate levels to be sold on a daily basis of the existing level.
*Accurately administrated front desk cashiering standard and complied with all lay down system policies and procedures .
*Demonstrated a complete understanding of the business policies, procedures and service standard and had full knowledge and happening, understanding the job, taking responsibility; recognising the difference, customer focused.
*Wellcomed and acknowledged all customer, visitors, guest and people according ro company standard.
*Assisted individual with disabilities, thanked customer with genuine and appreciation .
*Spoke with other using clear professional language
*Developed and maintained positive relationship with other
.
Roles and responsibilities as safety and security agent
*Assisted in the development and implementation of emergency procedures
*Recommended follow up action for security breaches.
*Conducted investigation of all loses of property asses and refer to proper managements for deposition.
*Complied with all corporate safety and security management guidance and procedures.
*Completed proper documentation and report of all employees accidents, incidents and general liability incidents to claim reporting services.
*Conducted periodic patrols of entire property and parking areas.
*Handled guest, client and customer problems and complains, setting disputes and resolving grievance and conflict or otherwise negotiating with others.
*Identifyied and made recommendations for minimising physical hazards and unsafe work practices.
*Implemented action plan to monitor and control risks.
*Inspected all safety security equipments and ensure they are fully functioning .
*Provided means for obtaining necessary medical attention on a timely basis.
*Conducted training needs, assessments and ensure timely training to be provided in coordination with risk coordinator.
*Maintained police or relavent certification required for security officer.
*Maintained the security and safety of premises, guest, customers clients, team members and their property by providing constant vigilant in and around the premises.
*Ran routinely inspection of the company premises .
*Acted promptly in the event of circumstances that required attention .
*Followed up occupational health and safety rules upheld by the company. *Developed and maintained positive working relationship with others..
*Supported team to reach common goal .
*Established chain of command and responsibilities.
*Exercised flexible to maintain balance between customer service and security services .
*Acted for service on behalf of the store shop keeping on security matter.
*Protected safety of customer, clients and visitors, their property and those belonging to store or shop.
*Led customer whenever possible if they are uncertain of the location within the company premises.
*Protected client, guest, customers and kept the peace by monitoring any undesirable elements to ensure that they do not harass, harm or embassy the company customers and clients.
*Took appropriate action to defuse any out break of violence or crimes within the store and company premises
*Intelligent gathering from within and without the company of incidents and activities of undesirable elements .
*Monitored CCTV, perimeter, Alarm system, duress arm and fire life safety system.
*Locked property entrance When required.
*Conducted daily Physical survey and inspection
*Responded to accidents contact ERT or administrator first Aid as required.
*Assisted guest, customer, Clients, and visitors during emergency situation.
*Notified appropriate individual in the end enter of accidents, attack or other incidents.
*Defused people disturbance. if necessary call outside assistance.
*Completed incidents reports to document all security and loss prevention related incidents
*Handled all interruption and complains.
*Resolve safety hazard situation .
*Escorted any unwelcome person from property without interrupting the orderly of property operation .
*Reported to scene of vehicle accidents and theft. and call assistance using proper code response.and complete a loss prevention sheet summery and daily activities reports.
*Maintained confidently of all security and loss prevention and property report documents.
*Conducted investigation and gather evidence and call police coordination with Police and authorised individual .handled scene properly and made report for investigation., Conducted interview with relavent party and follow up company policy and procedures
*Reported all accident, incidents and injury and unsafe condition to managers.
*Initiated, installed and maintained safety and security procedures for employees, visitors for contractors on and off site.
*Designated new alarm access control for employees and visitors.
Designated as well as prepared specification for sprinklers system .
*Assigned the task of preparing reports as well as marketing fire safety inspection.
*Prepared safety plans ensuring the applicable safety and health standard were implemented into such plans .
*Coordinated with construction manager to identify and resolve varies safety issues .
*Confirmed that risk control were implemented for all construction projects .
*Verified that workers were properly outfitted had hat and safety vest.
*Provided training on how to keep visitors, employees and contractors to the site safe and how to develop on effective emergency evacuation plan.
*Responsibled for preparing and reviewing hazard analysis.
*Handled various projects as assigned on health and safety.
*Prepared required safety reports summerising all on site inspection.
*Filled out required documents on site safety incident and accidents.
*Analysed, revised and initiated comprehensive safety and security procedures to protect employees and company assets from internal and external sources .
*Prepared required safety reports.
*Updated and implemented safety programmes procedures in each sites.
*Participated in formal audits and conducted research on major issues related with health and safety.
The skills and knowledges these i gained from my study are as follow:- *Knowledge about society,social rules, norms values,peoples behaviours and activities.*Fully gained knowledge about soocial crime , theft , burger, rubbery. *Social and economic reasons for committing crime , *Human nature, psychology and behaviour,social rules regulation culture and religions and their impact on human behaviours .*Responsibilities of the person in society to reduce social disturbance, noise , fighting and robbery*Knowledge about measures which minimise or prevents crimes.*Role of society in each family and people.*Knowledge of finding causes of social and community crime and reduce or stop them to make society of peace harmony and disciplined.*Knowledge of social and legal law rules and regulation which tie all the offenders in to main stream of peace and motivate them for social development with cooperation,coordination and ourself feeling.*Knowledge about role of the government to settle very peaceful society and coordination of the people to the government to established required peace in society.*Knowledge of natural and artificial disasters that occur in the country, to save people from them help rescue evacuation, first aid are required and able to implement such safety measures.*Good knowledge of causes of social problem and also knowledge of preventive measure that are applied before problem becomes worse.*My education made very confident to help needy people,stop social problems and educate all the people who are not in the line of society good path.