Ganna Nazarenko, Customer Support Representative

Ganna Nazarenko

Customer Support Representative

Luckytalky corp

Location
Ukraine
Education
Bachelor's degree, International Business
Experience
2 years, 10 months

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Work Experience

Total years of experience :2 years, 10 months

Customer Support Representative at Luckytalky corp
  • Ukraine
  • January 2013 to August 2014

Luckytalky corp Kiev, Ukraine
Customer Support Representative Jan 2013- Present
• Order monitor and chat correspondence with customers
• Providing assistance to English speaking customers;
• Performing e-mail marketing tasks (selling addit services, promoting new features, processing feedback, etc.)
• Performing additional customer support tasks initiated by management.

Air Traffic Controller (trainee) at Borispil Airport
  • Ukraine
  • April 2014 to May 2014

Traineeship at Borispil Airport, ACC Borispil, Ukraine
Air Traffic Controller (trainee) May 2014
• Flights control
• Trajectory correction and control
• Provide assistance to pilots, forward responsibilities to nearest sectors of control

Education

Bachelor's degree, International Business
  • at National Aviation University
  • January 2015

National Aviation University (NAU) Correspondence department education Kiev, Ukraine International Business Department 2012-2015 Specialist's Degree in International Business

Bachelor's degree, Air Traffic Control
  • at National Aviation University
  • August 2014

National Aviation University (NAU) Kiev, Ukraine Institute of Air Navigation Systems 2009 - 2014 Specialist's Degree in Air Traffic Control (The English project) Relevant Coursework: Air Traffic Management, Aerodromes, Aviation Safety, Geographic Information Systems, Global Navigation Satellite Systems, Design airspace, Information security in ANS, The human factor, Meteorology, Navigation, Features of construction and maintenance of ANS, Prediction and minimization of false air traffic controller actions, Radiotelephony procedures and phraseology, Circuitry and computer-aided design

Specialties & Skills

Dispatching
Airlines
Aeronautics
Air Traffic Management
Air Traffic Control
ADOBE PHOTOSHOP
CUSTOMER SUPPORT
MICROSOFT WORD
PHOTOSHOP
POWERPOINT
PUBLISHER

Languages

English
Expert
German
Beginner
Russian
Expert
Ukrainian
Expert

Training and Certifications

ICAO English Opearational (Certificate)
Date Attended:
June 2013
Valid Until:
June 2015
FEAST (First European Air Traffic Controller Selection Test) (Certificate)
Date Attended:
February 2014
Valid Until:
February 2014