Customer Support Representative
Luckytalky corp
Total des années d'expérience :1 years, 8 Mois
Luckytalky corp Kiev, Ukraine
Customer Support Representative Jan 2013- Present
• Order monitor and chat correspondence with customers
• Providing assistance to English speaking customers;
• Performing e-mail marketing tasks (selling addit services, promoting new features, processing feedback, etc.)
• Performing additional customer support tasks initiated by management.
Traineeship at Borispil Airport, ACC Borispil, Ukraine
Air Traffic Controller (trainee) May 2014
• Flights control
• Trajectory correction and control
• Provide assistance to pilots, forward responsibilities to nearest sectors of control
National Aviation University (NAU) Correspondence department education Kiev, Ukraine International Business Department 2012-2015 Specialist's Degree in International Business
National Aviation University (NAU) Kiev, Ukraine Institute of Air Navigation Systems 2009 - 2014 Specialist's Degree in Air Traffic Control (The English project) Relevant Coursework: Air Traffic Management, Aerodromes, Aviation Safety, Geographic Information Systems, Global Navigation Satellite Systems, Design airspace, Information security in ANS, The human factor, Meteorology, Navigation, Features of construction and maintenance of ANS, Prediction and minimization of false air traffic controller actions, Radiotelephony procedures and phraseology, Circuitry and computer-aided design