Customer support and Logistics co ordinator
Foxconn
Total years of experience :3 years, 5 Months
• Over all Receive / Delivery control, Active the KPI as per the customer requirement.
• Ensure to send the daily reports, Inventory / In & Out report to respective customer in time.
• Supported the Foxconn Products, Intel / Pegatron / Sony & HP. Performed monthly customer surveys on customer satisfaction level on service rendered to our esteemed customers.
• Admin, logistics & Technical customer support, Overall Operation & Co Ordination, RMA (Returned Material Authentication) issuing authority for all customers.
• Discrepancy handling with customer. Provided high end customer care on customer queries and concerns, order dispatch status with prompt follow ups on short shipments and provided detailed information on new product queries.
• Repair Raw Data analysis and find the solution to improve the repair rate.
• To Measure the 2nd return qty / NTF / DOA monthly basis. Produced quality multiple reports on time even under high stressful environment
• To Co - Ordinate with HQ - China team and supporting to relevant dept. Contact Window for HQ.
• Daily and Monthly P/L calculation for Operation / Material consumption. Monthly KPI Performance measurement for all Departments.
• New employee recruitment and training Co - Ordination as per the time schedule.
• NPI (New Product Introduction) Handling with new customer Worked with new customers ensuring to cultivate a positive customer relationship.
• And Co Ordinate with Internal Audit for Inventory Assisted in the development and implementation of Logistics policies and procedures.
BE - Computer Science A.V.C College of Engineering, Mannampandal, Mayiladuthurai-609001.