Procurement Specialist
Serco Limited (Dubai Branch)
Total years of experience :25 years, 0 Months
o Assist the Procurement & Logistic Manager in planning, management, and allocation of resources to provide effective stores management, procurement, inventory services and logistics.
o Ensure alignment between Serco and Client’s procurement processes and procedures.
o Ensure Request for Quotation's for suppliers are performed, documented and accurate.
o Audit part quotes for both current and potential suppliers.
o Administrate Request for Quotation process including compilation of packages, receipt, tracking of documents, analysis of responses and set-up of supplier files.
o Maintain approved suppliers list including their information related to raising purchase orders and administer assigned categories and product coding/ labelling for cataloguing.
o Prepare PO (SAP SRM) and ensure documents are in order and put up PO for approval.
o Properly documented, labelled, and system updated for the purpose of inventory. Preparing goods for stocking and goods to be handed over to client’s Central Procurement Cell (CPC).
o Carry out the effective control in storage, transactions and issuing material across the contract and to ensure adequate supply of spares items.
o Supervise Warehouse Specialist and Warehouse Staff in handling and verification of accuracy of purchased materials and technical acceptance by end users.
o Proactively, initiates improvement and development of warehouse.
Employee Services Coordinator
o Manage Employee Services Email.
• daily check of employee services mail;
• designate to team, queries/requests within their job responsibilities, attach a reference number for tracking;
• answer queries/requests within my job responsibilities;
• Manage Employee Services mail tracker log;
• log all incoming emails from employee services mail account;
• follow-up and close all responded/actioned mails;
• generate reports from the log to monitor activity or count of requests;
o Handle Employee Services phone hotline.
• answer queries and follow ups from clients;
• designate/transfer calls to team handling the query;
• Prepare/Print/Send letter requests
o Handle Flight and Hotel bookings (REPATRIATION/NEW HIRE/BUSINESS TRIPS).
• coordinate with travel agency for any flight schedule bookings;
• confirm with the staff about the flight itinerary, send e-ticket to concerned parties (PRO/HR Advisor/Staff)
• coordinate with selected hotels for bookings;
• confirm hotel booking schedule including airport pick up (if required) to staff, send info to concerned parties (receiving Department/HR Advisor/Staff);
• coordinate with On-boarding team regarding accommodation, induction schedule of new staff, arrange one time transport pick up if required;
• raise shopping carts/PO through SAP SRM for flight & hotel bookings, HR expenses (i.e. test materials for recruitment);
o Update Monthly Management Summary Reports (for all Serco contracts).
• update reports/edit graphs and tables;
o Administration job within the department.
• filing;
• create/update/print forms/documents;
Recruitment Coordinator
o preparation of new file/folder for new or on-boarding staff;
o print checklist of required documents for filing for each candidate;
o prepare, print and scan of new Letter of Appointments/Contracts for selected candidates for different positions;
o prepare and print of New Hire Forms, Induction Checklist and Staff Requisition;
o assist in Assessment Days (local/overseas):
• prepare documents to be used (Registration form, VISA information form, Candidate’s number tag, posters, candidate’s CV’s, Interview Form;
• prepare test materials used (English Proficiency Test, RAAT, SCAAT, Verbal Test form, Mechanical, Spatial, Revenue Test, etc.);
• invite candidates through e-mail or phone;
• checking tests done during the assessment;
• create list of candidates and keep track of test scores during the assessment;
o prepare/encode Competency Matrix for all positions used in Dubai Metro;
o liaising for VISA processing and with applicants until they are on-board with Serco;
o handled additional tasks;
• update Master Scheduler in real time with the ongoing hiring of candidates for Dubai Metro;
• raised Purchase Order (using SAP system) for all Recruitment department requirements;
• introduced the use of mail merge function (Microsoft Word) in preparing Letter of Appointments/Contracts, New Hire Forms, Induction Checklist, Staff Requisition and Checklist;
• assist in the process of initial printing Metro Badges by linking ID templates to a database (Excel file) for quick list update and printing;
• assist in daily updating Competency Monitor report (Programme Controls Dep’t.).
o Department Administrator/HR Recruitment Staff
• in charge of all administrative work on demand by the Managing Director;
• in charge of the receiving of CV’s from applicants and job agencies;
• in charge of the scheduling of interviews for the selected candidates;
• document filing;
• creates/modifies confidential documents;
• creates/updates INJAZ Structural/Organizational Charts;
o Quality Management System Coordinator
• responsible for the creation/modification/update of the company’s Procedures and Forms used in the entire INJAZ entity;
• keeps track of released Procedures and Forms to each department;
• do administrative function for the Business Excellence Manager;
o HSE Coordinator
• responsible for the creation/modification/update of the department’s Safety Management System Procedures and Forms;
• assist the HSE Manager in creating Escalation Protocol for INJAZ;
• do administrative function for the HSE Manager.
o Supervise / in charge evaluation of applicants of the department;
o assigned Officer-In-Charge post during the absence of the Department Head;
o consulted directly by the City Mayor about IT issues and requirements;
o consults with users to identify current operating procedures and to clarify program objectives;
o in charge of installation, configuration, and upgrades to the system software, manage user accounts and disk space, monitor system performance;
o manage and negotiate with vendors to ensure timely delivery, support, and quality of service;
o perform installation, configuration, maintenance, and provide fault resolution of LAN, equipments, interfaces and connections;
o provide first-level user support for the company’s various systems, applications, and software packages;
o Supervise computer technicians for providing desktop support and other tasks;
o update Mayor’s Permit and Licensing Information System (MPLIS) Software for Mayor’s Permit releasing.
o System Engineer
• in charge of installation, configuration, and upgrades to the system software, manage user accounts and disk space, monitor system performance, and manage backup and recovery;
• manage and negotiate with vendors to ensure timely delivery, support, and quality of service;
o Network Engineer
• perform installation, configuration, maintenance, and provide fault resolution of LAN, equipments, interfaces and connections;
o Helpdesk Support
• provide first-level user support for the company’s various systems, applications, and software packages.
o perform installation, configuration, maintenance of computers;
o provide end-user support and troubleshooting.
o provide lectures and visual aids to students;
o gives examinations and recitations.