Senior Associate
Zero Octa, Accelya Kale Group.
مجموع سنوات الخبرة :11 سنة, 11 شهرا
-Auditing airline tickets, refunds, exchanges and miscellaneous documents and identifying errors in fares, commissions and taxes based on issued data.
-Audited stations - Brazil, Chile, Peru, Mexico, Argentina, Panama, Nicaragua and Bahamas based on the airline policies.
-Raising accurate Audit Debit Memos and also performing ADM and Quality Checks on the auditors to ensure continuous quality improvement.
-Generating and maintaining the ADM reports for each month to improve chances of dispute settlement and revenue recovery by responding to all disputes.
-Conducting briefing sessions to the team on respective audits as well as updates received from the Airlines.
-Allocating batches, attending to staff queries, supervising and maintaining Productivity file.
-Analyzing and evaluating training needs of the team based on the reports and setting targets.
-Incorporating feedbacks from the Team Leaders to improve efficiency and effectiveness in the audit.
-Reading, monitoring and responding to the emails within the organization.
-Handling telephone calls and taking messages, filing and general administrative task
Certification and On the job training - Air Fares & Ticketing.
• Maintaining accounts of purchases on day-to-day basis.
• Computing daily/monthly/yearly expenses item wise.
• Maintaining confidential records and files.
• Greeting and assisting visitors with concern.
• Answering phones, directing calls and taking messages and responding to inquiries.
• Perform filing and general administrative task.
• Preparing course plans and materials, delivering and meeting every class session promptly.
• Coordination and implementation of instruction in an orderly and professional manner.
• Set-up and clean-up classroom at the beginning and at the end of each class/session.
• Assist Administrative Support by answering the telephone, taking and reporting messages.
• Completing follow-up evaluations, getting feedback and modifying programs.
• Monitoring progress/attendance, recording grades and submitting reports.
• Maintaining a healthy, secure, and safe classroom environment.
Managed family business in St Peters Bakery and Confectionaries Ucassaim, Goa India.
• Handling cash, issuing receipts and change due to customers.
• Attending to customers efficiently and effectively, understanding their needs and requirements.
• Taking and dispatching orders on time and to expectations.
• Being customer-oriented, maintaining relationship with customers.
• Establishing or identifying prices of goods, services.
• Ensuring safe and efficient operations during outdoor catering services.
• Ordering the necessary food items and appropriate supplies.
• Ensuring cleaning chores are completed by the employees in an orderly manner.
ACHIEVEMENT
• Feather in the cap award being best performer of the month Nov, 2012.