Geneve Fernandes, Senior Associate

Geneve Fernandes

Senior Associate

Zero Octa, Accelya Kale Group.

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس, Computer Application and Programming
الخبرة
11 سنة, 11 شهرا

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :11 سنة, 11 شهرا

Senior Associate في Zero Octa, Accelya Kale Group.
  • الهند
  • أبريل 2010 إلى أبريل 2013

-Auditing airline tickets, refunds, exchanges and miscellaneous documents and identifying errors in fares, commissions and taxes based on issued data.
-Audited stations - Brazil, Chile, Peru, Mexico, Argentina, Panama, Nicaragua and Bahamas based on the airline policies.
-Raising accurate Audit Debit Memos and also performing ADM and Quality Checks on the auditors to ensure continuous quality improvement.
-Generating and maintaining the ADM reports for each month to improve chances of dispute settlement and revenue recovery by responding to all disputes.
-Conducting briefing sessions to the team on respective audits as well as updates received from the Airlines.
-Allocating batches, attending to staff queries, supervising and maintaining Productivity file.
-Analyzing and evaluating training needs of the team based on the reports and setting targets.
-Incorporating feedbacks from the Team Leaders to improve efficiency and effectiveness in the audit.
-Reading, monitoring and responding to the emails within the organization.
-Handling telephone calls and taking messages, filing and general administrative task

Trainee Auditor في Zero Octa, Recruitment and Training.
  • الهند
  • أبريل 2010 إلى فبراير 2011

Certification and On the job training - Air Fares & Ticketing.

Accounts Clerk في FLORINTINOS CATERING SERVICES
  • الهند
  • يونيو 2002 إلى مارس 2010

• Maintaining accounts of purchases on day-to-day basis.
• Computing daily/monthly/yearly expenses item wise.
• Maintaining confidential records and files.
• Greeting and assisting visitors with concern.
• Answering phones, directing calls and taking messages and responding to inquiries.
• Perform filing and general administrative task.

Computer Instructor في M/S.Karrox Technologies Ltd.
  • الهند
  • مارس 2000 إلى فبراير 2001

• Preparing course plans and materials, delivering and meeting every class session promptly.
• Coordination and implementation of instruction in an orderly and professional manner.
• Set-up and clean-up classroom at the beginning and at the end of each class/session.
• Assist Administrative Support by answering the telephone, taking and reporting messages.
• Completing follow-up evaluations, getting feedback and modifying programs.
• Monitoring progress/attendance, recording grades and submitting reports.
• Maintaining a healthy, secure, and safe classroom environment.


Managed family business in St Peters Bakery and Confectionaries Ucassaim, Goa India.
• Handling cash, issuing receipts and change due to customers.
• Attending to customers efficiently and effectively, understanding their needs and requirements.
• Taking and dispatching orders on time and to expectations.
• Being customer-oriented, maintaining relationship with customers.
• Establishing or identifying prices of goods, services.
• Ensuring safe and efficient operations during outdoor catering services.
• Ordering the necessary food items and appropriate supplies.
• Ensuring cleaning chores are completed by the employees in an orderly manner.

ACHIEVEMENT
• Feather in the cap award being best performer of the month Nov, 2012.

الخلفية التعليمية

بكالوريوس, Computer Application and Programming
  • في Tulec Computer Education
  • مارس 2000
بكالوريوس, Cost Accounting
  • في St. Xavier's College
  • أبريل 1998

Specialties & Skills

General Office Duties
Amadeus
Microsoft tools
ANSWERING PHONES
CLERICAL
GENERAL ADMINISTRATIVE

اللغات

الهندية
متوسط
الانجليزية
متمرّس

التدريب و الشهادات

Air Fares & Ticketing (تدريب)
معهد التدريب:
Zero Octa Recruitment and Training
تاريخ الدورة:
April 2010

الهوايات

  • Music, Garderning, Cooking, Driving, Playing Badminton.
    Employee of the month for best performance in recovery for Chile station in the year 2012.