Room Division Manager
Amwaj Blue Beach Soma
Total des années d'expérience :26 years, 0 Mois
• Responsible for managing all Rooms Division’s operations (front desk, housekeeping, concierge, guest transportation, guest relations).
• Leading and recruiting multinational staff members according to the company standards
• Setting a new operational standards according to the company Policy
• Created and implemented procedures that improved departmental performance.
• Create new concept of rooms to increase average room rate.
• Implement the company new project (Guest Service Center), vision, policy and procedures
• Reviewing and checking the hotel reviews on trip advisor and holiday check to develop the weak areas.
• Provide the daily and monthly reports of the division to the General Manager.
• Ensure the standard image in all areas of the Hotel.
• Working and communicating with department head to insure guest satisfaction
• Maintain close relation with major tour operators.
• Joining the pre-opening team to set all instillations & preparations for opening.
• Selecting & recruiting potential FO, reservation, guest relation & bell men staff.
• Reporting directly to the general manager
• In charge of the front of the house operation while the General manager is on vacation
• Lowest Percentage in staff turnover during the preopening phase
• Monitoring any city ledgers or pending amounts to avoid exceeding the credit time limit.
• Stressing in up-selling through individual Reservation received or upgrading guest rooms upon arrival
• Motivating, training and developing the performance of the staff.
• Creating rates structure for all hotel services.
• Creating guest questionnaire and analyze chart to determine the strength and weakness of each department
• Handling all guest complaints and ensure guest satisfaction
• Sustain a consistent TOP rating for Trip Advisor
• Increase volume of sales and revenue whenever possible and makes every effort to control and reduce expenditures and wastage.
• Monitoring the department profit and loss
• Making sure that all guest ledgers and room bills are correct and accurate all the time. Accordingly preventing any miss charging for all hotel guests and accounts.
• Responsible for following hotel credit policy in order to prevent any skippers or any losses while collecting direct payment bills.
• Responsible for having strict controls for all front office data in order to have accurate statistics and figures.
• Coordinating with House Keeping and Engineering Departments all related matters like arrivals, special requests, departures, room transfers, discrepancies and out of order rooms.
• Sheraton Montazah Hotel 400 rooms (Alexandria) 5*.
Assistant Sales Manager - Sales Manager (Corporate Segment) MAY 03 till MAR 07
• El Gezirah Sheraton Hotel 450 rooms (Cairo) 5*.
Sales Executive -Assistant Sales Manager (Corporate Segment) JUL 2000 till MAY 03
• Sheraton Soma Bay Hotel 380 rooms (Hurghada) 5*.
Sales Executive (Corporate & Travel Segment) July 99 till July 2000
• Sheraton Heliopolis Hotel 600 rooms (Cairo) 5*.
Receptionist- Group coordinator JUN 97 till JUL 99