Administration Manager
Fast Business Service
Total years of experience :10 years, 1 month
Fast Business Service is a corporate consultancy service provider, offering a complete range of reliable and expert assistance to companies, Individuals establishing branches or new companies in UAE, business development services, helping the companies to grow in UAE, research services (Projects, Companies, Market Study) and general PR & administration services.
Key Responsibilities:
Key member to setting up the company.
Defined the company operating strategy in the first stage then fetched the departments to right track by implementing staff individual KRAs in the capacity of head of the operations.
Creating and developing new business clients and sustaining existing customer base, converting leads into business for the company and ensuring renewals.
Targeted potential client’s, expanded current accounts through effective cold calling and negotiated and developed revenue-generating relationships with clients for enhancing profits and market share growth.
Spearheading sales and marketing activities, devising marketing plans and formulating initiatives to achieve established targets, along with providing sales support to increase sales volume.
FIRE7 LLC is a leading ISO certified Fire Engineering Company in Dubai licensed with NFPA, DCD and EHS- JAFZA, ardent, extending top-notch fire safety and protection services for Supply, Installation and Maintenance.
Responsibilities:
Directing the preparation of pre-qualification application, presentation of company competence and qualification, generation of enquiries, estimates and proposals, technical/ commercial negotiations, contract finalization and post award contract administration activities to ensure smooth workflow.
Providing superior client service and ensuring complete customer satisfaction by ascertaining that all delivery deadlines/commitments to customers are met.
Monitoring the preparation of the project execution plan, oversaw the job site operations comprising of all the on-site activities of vendors, subcontractors, suppliers and clients nominated contractors to ensure success of the organization.
Supporting and guiding the team to perform tasks more efficiently, thus coordinating operations of the entire division ascertaining better work flow.
Examining and analyzing client request’s, simultaneously conducting follow up on requests regularly and input record for appropriate tracking of the organization mission and core objectives
Prismlab is the leading name in photographic industry across the world selling photo printing equipment and accessories.
Highlights:
• Played a pivotal role in attaining sales hike by 300% within 6 month span of time.
Key Responsibilities:
• Steered sales, profitability and customer satisfaction scores by providing outstanding customer service.
• Delivered exceptional customer service and proactively developed customer relations through soliciting feedback and addressed/resolved customer complaints.
• Directed the entire regional operations, consequently contrived appropriate hierarchy to seamlessly implementation of process enhancements and assisted Pan India Department Head, thereby implemented zero tolerance policy for further development.
• Identified and resolved employee relations issues and provided valuable information to the upper management to increase employee satisfaction.
• Conceived and implemented effective business development strategies for the branch through innovative thinking, corporate strategic planning and optimal management of resources, thereby achieved the branch's short and long term objectives.
• Stayed attuned of latest technological advancements and utilized the potential of the same to respond to the distinctive needs of the organization.
• Created a simplified process of reporting activities on hourly basis and conducted meeting with senior management to effect corrective action with minimal turn-around time.
• Streamlined cost effective policies/procedures leading to 30% reduction in operation cost and ensued augmentation in company’s assets and managed working capital requirements, thus advising higher management on optimal utilization of financial structures within the company.
• Kept close tabs on market dynamics and competitor activities, conducted feasibility studies, recommended improvements to the higher management for countering the same and on increasing revenue inflow.
Mamagoto is a brand which is a south Asian food concept connected with Claridges group of hotels. Its corporate office is located in Connaught place, New Delhi. It is a three year old company in the hospitality industry running successfully in the chain of restaurants business.
Highlights:
• Played a dynamic role in obtaining TOI reward of best food in the city within 3 year span of time under guidance of company directors.
• Successfully handled a team of 5 key members encompassing Accounts Controller, Graphic Designer, Vendor Developer, Store Keeper and Market Research Trainee.
• Instrumental in launching a new outlet in every 6 months is the mantra for Mamagoto, consequently efficiently supported DGM-Projects to initiate two restaurants in key areas of Delhi ($ 12, 00, 000 project).
• Served as a sole point of contact to handle special assignments and key role in projects.
Key Responsibilities:
• Developed strategic sales and product strategies focusing on new market segments, managed their successful implementation to provide quality services and exceed customer expectations.
• Devised marketing plan and conceptualized strategies to identify/ capture target consumer base while having a firm eye on objectives, based on extensive research of marketing processes.
• Developed sales strategies, regional sales/marketing initiatives, recommended, implemented/monitored appropriate customer plans. Improved profitability across stores through effective cost control.
• Ensured items sold through outlets are delivered within stipulated period, supervised quality control to assure maintenance of product specifications, ascertaining quality services to achieve store profitability.
• Corresponded, maintained contacts with vendors regarding current status of purchase orders, thereby audited major invoice discrepancies and effected corrective action.
• Assisted in overseeing sales promotion schemes within and outside the store through advertisements, newspaper inserts, hoardings, emails, thereby generating more footfalls and increasing sales conversion ratio.
Andromeda BPO is a domestic call centre company, serving telecom clients and strategic partner for fortune 100 companies in BFSI sector.
Key Responsibilities:
• Explored new business opportunities, devised business development plans taking into consideration Indian market of telecom, insurance, government and aviation sector to advance the organizational objectives.
• Targeted potential client’s, expanded current accounts through effective cold calling and negotiated and developed revenue-generating relationships with clients for enhancing profits and market share growth.
• Conducted market research, competitor analysis to conceptualize counter strategies, undertook several business development initiatives by presenting business proposals to augment the profitability of the company.
• Prepared specification plans as per client requirement and provided appropriate business solutions. Defined SLAs, consequently lead the team in an efficient manner towards attaining organization’s missions.
• Managed and implemented cost control strategies in close coordination with various other managers to assure that the operating cost do not exceed 50% of billing amount which is one of the Andromera operating strategy.
• Provided regular reports, RFP, presentations and other documents to senior management on business development activities of the group for further decision making.
• Reported to the Regional Director and Centre Head on a periodic basis to apprise them of company’s progress against strategic and annual business plans, simultaneously incorporated their recommendations for effective functioning of the company.
Previous Professional Experience:
• Feb 2005 - Aug 2009: Senior Executive (Corporate Marketing)/ Executive Assistant to MD with Pagepoint Services India Private Limited, New Delhi, India
Highlights:
• Bestowed with best employee of the year certificate received from Pagepoint in the year of 2007.
• Feb 2003 - June 2004: Business Development Executive with Writer Safeguard Private Limited, Kerala, India