Senior Solution Consultant
ITWorx
Total years of experience :20 years, 8 Months
Business Development, Solution consultant, Program manager.
Achievements:
- DSV Partner for Huawei in North Africa (Delivery Service Vendor)
- Ericsson Partner in software service delivery in Levant.
- Created Telco pipeline that represents 10% from the whole company pipeline
- Generated 10% sales in Telco sector from the whole company sales
- First Telco eCare product in the region (2Customers)
- BSS (TABS) support for 3 customers in Africa and Europe
- Solution consultant
- Tender management
Solution consultant, and program manager
- Provide solutions using the new technology trends (Cloud, Analytics, Mobility, Social, Embedded software, Telematics)
- Architect and Propose solution that match the customer requirements
- Program manager for the current projects
Egypt Country Manager and software development services director (Cairo and Lahore)
- Managing and Leading the Software products customization, implementation and support.
- Managing and Leading BI solution development and implementation
- Managing and Leading Software Product Operations outsourcing services
Achievements:
- Planning, Budgeting, organizing, controlling and leading 3 groups distributed in 6 Countries
- Kick-Off CR Train (DevOps) model in 2 sites in Middle East.
- Migrated, to fit the software development services group to the same organization structure of Huawei Head Quarter.
- Keeping the development services Business running without any interruption during the re-organization and the acquiring transition period of the whole telecom group to Huawei.
Zain service delivery group manager and software services manager (Cairo and Lahore)
- Managing the Telecom GDC (Global Delivery Center) L2 (level 2) support.
- Managing Zain Service Delivery Group (SDG) to deliver (Operations Management, Product Support, Product customization (CR))
- Managing the software development group to deliver (Product development, Product Customization, BI solution development and Implementation, Level 3 Product support)
- Managing the research and Technology for ITS GBS, accountable about the software development methodology and product architecture.
Achievements:
- Planning, Budgeting, organizing, controlling and leading 3 groups distributed in 6 Countries (Egypt, Pakistan, Kuwait, KSA, Sudan, and Lebanon).
- Resolve Zain customer operator’s pains and generating the required profit margin for ITS.
- Achieving a full transformation of the product support from the Helpdesk model to the service desk Model (Transformation duration is one year)
- Achieving the transformation of reallocating the development center from Kuwait to Cairo and Lahore without any business disturbance and increase the development group size from 26 to 200+ technical resources. (Transformation duration is two years)
- Achieving the training for the new hired System Analysts on TABS product and Telecom Business.
- Mobilizing an R&D team to work in the new TABS releases.
- Establishing all required processes for the TABS customization, TABS R&D, TABS support and Service delivery.
- Producing new TABS release 6.10 and 6.11 and upgrade almost all new and existing sites to these 2 releases. (2006-2010)
- Achieving CMMI accreditation twice. (2006 and 2009)
- During (2006 -2009) ITS telecom customer’s pool has grown from 6 customers to 30+ customers.
- Managing a successful profitable Project Implementation within budget, and deadlines, for Zain Bahrain. (2003 - 2004)
Managing programing group for Banking solutions
- Managing the phoenix programing group
- Managing Banking support group
- Managing branch automation programing group (Mosaic, Global/fs)
Achievements:
- Planning, Budgeting, organizing, controlling and leading the Banking development group.
- Increase the team size from 5 to 25 developers
- Build the middle East version of Phoenix.
- Create the blueprint for Islamic banking
- Migrate the development platform to use IBM rational for new products
- Build the GAP and deliver the banking solution to 10 banks in Middle east and Egypt.
